Al Willits
07-16-2007, 9:44 AM
Had a interesting weekend, the lord of my life and I went off to Menard's to look at tin car ports for the new boat, walked into Menard's and while the wife was off using the restroom, I watched some poor check out gal get reamed by some lady because her CC wouldn't work, the cust went on to berate the check out gal, Menard's and life in general.
Finally the manager came over and after a bit he takes her card and off he goes.
She's still on a tirade about lousy service btw.
Manager comes back and tells the lady the card has been canceled, she at this time is screaming, and I think were about to see SWAT show up, by this time the wife is back and we're about to leave when I heard her yell "yes the card was canceled because I thought I lost it, but I found it later"
Manager asks if she notified the card people and she replies she shouldn't have to.....
Gets better.....
We find the car port we want and of course have to order it so off we go to do that, there we find some guy all wound up over the fact Menard's won't cut a sheet of plywood in half for him, guy behind the counter replies that they don't cut plywood per company policy and don't have the tools to do it anyway, but they sell half sheets of plywood they'd be happy to load whatever he wants for him...not good enough.
This guy wants a cut in half full sheet and wants to pay only half the price of a full sheet, he says the half sheets are more than half the cost of a full sheet.
Sales guy tries to explain that it takes someone to cut them half sheets so there is a additional cost, he ain't buying it and has gone past being totally unreasonable and I figure being SWAT is gonna be at the other check out counter, they might as well stop here too and save them a trip....:)
Eventually this wacko and a sales guy go off to see what can be done and I don't know what the final outcome ended up being, but considering the foul language he was using, one shot, one kill comes to mind...:)
Nope not done yet....
Now we're down to just one person ahead of us and we figure all well...uh huh...nope, this guy was looking for something Menard's had filed away and wanted a copy of it, so the sales guy asked his name....
English was not this guys main language, if he spoke it at all, sales guy couldn't make out what he was saying and asked him again, so the guy repeats it, neither I or the wife could make out what he was saying and neither could the sales guy.
So he asks what the first letter in his last name was...this yo yo replies that the sales guy should figure it out and he ain't repeating it again...least we think that's what he said..
We finally get our car/boat port ordered and headed to the check out line to pay for it, when the manager from the plywood/what is your name dept comes over and apologizes for the delay.
Maybe your experiences at the Borgs haven't been pleasant, but we watched sales staff go way above anything I'd have put up with, there is absolutely no reason for someone to stand there swearing at people for this kinda stuff and this Menard's will get my continued business.
So...how was your weekend? :D :D
Al
Finally the manager came over and after a bit he takes her card and off he goes.
She's still on a tirade about lousy service btw.
Manager comes back and tells the lady the card has been canceled, she at this time is screaming, and I think were about to see SWAT show up, by this time the wife is back and we're about to leave when I heard her yell "yes the card was canceled because I thought I lost it, but I found it later"
Manager asks if she notified the card people and she replies she shouldn't have to.....
Gets better.....
We find the car port we want and of course have to order it so off we go to do that, there we find some guy all wound up over the fact Menard's won't cut a sheet of plywood in half for him, guy behind the counter replies that they don't cut plywood per company policy and don't have the tools to do it anyway, but they sell half sheets of plywood they'd be happy to load whatever he wants for him...not good enough.
This guy wants a cut in half full sheet and wants to pay only half the price of a full sheet, he says the half sheets are more than half the cost of a full sheet.
Sales guy tries to explain that it takes someone to cut them half sheets so there is a additional cost, he ain't buying it and has gone past being totally unreasonable and I figure being SWAT is gonna be at the other check out counter, they might as well stop here too and save them a trip....:)
Eventually this wacko and a sales guy go off to see what can be done and I don't know what the final outcome ended up being, but considering the foul language he was using, one shot, one kill comes to mind...:)
Nope not done yet....
Now we're down to just one person ahead of us and we figure all well...uh huh...nope, this guy was looking for something Menard's had filed away and wanted a copy of it, so the sales guy asked his name....
English was not this guys main language, if he spoke it at all, sales guy couldn't make out what he was saying and asked him again, so the guy repeats it, neither I or the wife could make out what he was saying and neither could the sales guy.
So he asks what the first letter in his last name was...this yo yo replies that the sales guy should figure it out and he ain't repeating it again...least we think that's what he said..
We finally get our car/boat port ordered and headed to the check out line to pay for it, when the manager from the plywood/what is your name dept comes over and apologizes for the delay.
Maybe your experiences at the Borgs haven't been pleasant, but we watched sales staff go way above anything I'd have put up with, there is absolutely no reason for someone to stand there swearing at people for this kinda stuff and this Menard's will get my continued business.
So...how was your weekend? :D :D
Al