Paul Heely
07-11-2007, 4:43 PM
All too often we only hear about a company's customer service when there is a problem. I'm happy to say that I have positive things to say.
Back before Xmas I had bought a wolverine sharpening jig and assorted extras. When I mounted the bases and put in the 3x5 platform the platform was not square to the wheel. I assumed it was my rush job to get everything usable and figured when I redid the grinder mounting at some point I would get the bases mounted properly. Turns out the bases were not off, the arm the platform is mounted to was welded crooked, found this out when I finally got around to redoing the grinder setup. Long story short I had no receipts and an 8 month old tool, contacted Oneway and their simple response was send it back and we'll replace it.
Got the replacement today its perfect. Two thumbs up to Oneway's service.
Back before Xmas I had bought a wolverine sharpening jig and assorted extras. When I mounted the bases and put in the 3x5 platform the platform was not square to the wheel. I assumed it was my rush job to get everything usable and figured when I redid the grinder mounting at some point I would get the bases mounted properly. Turns out the bases were not off, the arm the platform is mounted to was welded crooked, found this out when I finally got around to redoing the grinder setup. Long story short I had no receipts and an 8 month old tool, contacted Oneway and their simple response was send it back and we'll replace it.
Got the replacement today its perfect. Two thumbs up to Oneway's service.