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Nigel Morgan
06-28-2007, 10:19 PM
Has anyone got this persons email address at all, it seems he is the one to deal with at Epilog.

Cheers

Nigel

Peter Zacarelli
06-28-2007, 11:37 PM
Nigel,
I will pm you with the info.

Nigel Morgan
06-29-2007, 12:18 AM
Many thanks,

I have now emailed him directly, they are going to get an invoice from me for my time spent fixing this machine, the sides have been off more than on and I have tonnes of scrap material.

Cheers

Nigel

Aaron Koehl
06-29-2007, 5:22 PM
Peter,

Good call-- don't want to inundate anybody's email box with spam from the webcrawlers!

Nigel Morgan
06-29-2007, 7:26 PM
Had a reply back from Mark, it seems he is just the office boy at Epilog and has no authority at all, have been referred back to Eric who has just now re sent me a copy of the email he sent the other day outlaying the cost of replacing/fixing the tube. Have had enough now, my Wife thinks we should just stop the business, I should never have gone with Epilog. I will start a new thread about the company and the other items they have replaced on my laser.

Keith Outten
06-29-2007, 9:55 PM
Nigel,

You might try James Stanaway (http://www.sawmillcreek.org/member.php?u=2911) or Peck Sidara (http://www.sawmillcreek.org/member.php?u=4229), both work for Epilog and are Members of SawMIll Creek.

.

Nigel Morgan
06-29-2007, 10:25 PM
Hi Joe,

Peck has been very helpful in the past, I'll leave it with the management at Epilog for now.

Cheers

Nigel