Scott Coffelt
06-27-2007, 11:01 AM
Well, this summer I have been installing new Jeld-Wen windows in my house. I have a total of 29 windows getting redone. So I order them all, get a call they arrive. I pick up about 6 at a time, cause that's all that is fitting in my truck. I am on one of my last trips and I see that 4 windows have busted nail fins on the bottom. I realize that structurally they have no real impact, but from a seal perspective it's just one more line of defense again moisture finding it's way inside. I refuse to take them and ask for new ones. After about a week of HD manager calling my trying to get me to take $100 per window off, he finally orders them. At the same time we realize the order lady (and me for not catching it) did not order 2 windows. I get these on order as well. Last week I get a call and my 2 new windows are in, but the replacements are not. Show up to the store to pick them up. Nice lasy at front desk tells me that the 2 are not in, but the replacement frames are, however, they need to take the sashes out of the damaged and install int he new frames. I say OK, be done and ready for me to pick up bright and early, CORRECT? Yep, so I show up at 10am (OK, not so bright and early as I was bushed and slep in a little). Yep, not done, not sure where the old windows are at. Of course I think I called them a bunch of monkey's, I did stay away from $%&* type langauge. I am there for another hour as they try and locate the windows. They find them, ahh finally, willing to deliver to me later that day. I stay and decide that there is no way I am trusting that. I proceed to help these guys remove and re-install sashes, thinking to myself, man I bet OSHA would have a field day. We get the first three done, get to the forth. No freaking way, they sent a frame for a casement window and this was a fixed. I can't wait another 3 weeks as that was the set of windows I was installing over the weekend. I decide to take the one with the damage. Load up the four windows, they guy says hey lets make this right... here's $50 (See above, they originally offered me $100). I said, well add another $100 to that and I guess we'll call it good. Out the door I went. So, my windows that were scheduled to arrive Friday didn't and the ones that were suppose to be here next week did. I get home, now I find that Jeld-Wen sent me one window with the wrong hing side, should have been RH and they sent LH. I quickly go through the house and order to make sure I didn't screw up, nope they did. Call HD tell them I need a new window. We'll see how long it takes to get this corrected. Sad part is they all know my order numbers now, which is never a good thing.
Sorry that I am long winded, but geez, I am not sure who to be the most pissed about the mfr or HD. The positive thing is I have installed 22 of the 29 windows so far. I am about 3 weeks ahead of my original schedule. I'll shot pics when done. It is a major project, but considering the fact that the original windows were almost all odd size, thus requiring framing, siding and other work. Add to that the wood rot I have have found, I am sure I save a pretty penny on insulation. Most of the windows are 36x72 casement and/or fixed, so they are big babies to lug around.
Sorry that I am long winded, but geez, I am not sure who to be the most pissed about the mfr or HD. The positive thing is I have installed 22 of the 29 windows so far. I am about 3 weeks ahead of my original schedule. I'll shot pics when done. It is a major project, but considering the fact that the original windows were almost all odd size, thus requiring framing, siding and other work. Add to that the wood rot I have have found, I am sure I save a pretty penny on insulation. Most of the windows are 36x72 casement and/or fixed, so they are big babies to lug around.