Pleased with Rikon Support

[Rob Leslie]

I recently purchased a Rikon 14" Deluxe Bandsaw (10-325) via Woodcraft. Once I got it home and had assembled the base, I began to break down the box and styrofoam to get to the main bandsaw unit. It turns out the frame was bent where it bolts to the base. I called Rikon customer service, explained the situation, sent them an email with pictues, and they determined that the frame had been bent prior to boxing the unit for shipping. They shipped me a new unit (the delivery service wheeled it directly into my garage) and told me to keep the original. So, basically, I have replacement parts for: motor, wheels, blade, bearings, etc. etc.

This was my first experience with Rikon. The fact that I had to wait an extra week to get up and running was a pain, but it has paid off in the long run. I finally finished the assembly/adjustments today and have cut a few pieces of wood. I'm very pleased with the saw and with Rikon.

Regards,

Rob

[Bruce Page]

Rob, it's always good to hear when a manufacture comes through. Thanks for posting.

[David Wilson]

I have a 18" Rikon which I"ve a few prolems with but Rikon has been very supportive. I'd buy from them again.

[Dennis Peacock]

it's good to know that even AFTER the sell, support is there. :D

[Mike Cutler]

Yep. Same here. I had a problem with my 18" bandsaw popping the breaker.

They had me a new staring cap overnite. They were going to send a motor assembly, but I was pretty sure it was the cap. Nice folks on the phone also.

[Mike Heidrick]

Wow, great service!! That is great to know. You are lucky they let you keep the old saw!! I really like their bandsaws - they had a professional 14" that had 12" resaw built in correct?? It looked like a 16" saw to me.

[Curt Harms]

Yep. Same here. I had a problem with my 18" bandsaw popping the breaker.

They had me a new staring cap overnite. They were going to send a motor assembly, but I was pretty sure it was the cap. Nice folks on the phone also.

I had the same issue with the 1.5 h.p. motor on the 10-325 plus popping the breaker. I mentioned a new start cap but the Rikon tech said there could be other problems as well and just sent me a new motor and told me to keep the old one. I may get a new start cap and try it just for grins. One thing about Rikon motors-when I compare the size of the Rikon 1.5 h.p. to a Baldor or Marathon 1.5 h.p., it's seems quite a bit smaller. I'd wonder about durability in a heavy use environment. For me, I probably put about 10 hours runtime per year on it so it'll probably live a long time. If someone were putting 5 hours a day on one, I'm not so sure it'd live long and be happy.


Curt