Looking for someone with an Epilog Helix

[Scott Shepherd]

I'm looking for someone who's got a fairly new Epilog Helix that might be able to answer a couple of questions privately.

Anyone near their machine and able to spare a couple of minutes?

[Peck Sidara]

Scott,

If your questions are pertaining to the operation of the machine or how to do a certain something. Feel free to PM me with your questions and I'll see what I can do. If not, hopefully one of the members can assist.

Regards,

[Scott Shepherd]

Hi Peck, I'm already working with Tech Support, just looking to have someone else check something on their machine to have a point of reference before I submit more info to Tech Support that may not be accurate.

Thanks for the offer.

[Frank Corker]

I'm also here if I can be of any assistance

Frank

[Shane Turner]

Hi Scott, I have a 6 month old Epilog Helix 45W. I'm also happy to help if you should need it.

[Frank Corker]

I have sent you a PM. I don't have that problem you have.

[Peck Sidara]

Frank & Steve,

If doing a comparison between your two identical machines, please compare apples to apples before coming to a conclusion.

Make sure the same firmware is loaded.
Make sure you're running the same file using the same parameters.Thanks,

[Scott Shepherd]

Frank, I'll send you two files and all my version info Thursday when I get back to the office.

Thanks-