Frank Snyder
04-21-2007, 8:48 AM
Since I've heard and read all sorts of bad press regarding Powermatic's lackluster customer service, I thought I'd post my recent (and first) experience with them which was actually positive.
I have their 720HD industrial hollow chisel mortiser which is just under a year old (PM has only a one-year warranty on their industrial products). Just recently, the threads inside the cast iron head stock for the depth stop lock stripped out completely. I contacted PM expecting them to tell me that it was overtightened and it wasn't their problem, but instead, this was their response...
HI Frank,
Thanks for your e-mail. What is the date of purchase and your shipping address including telephone number? I will be glad to send you the part under warranty.
Please let me know if I can be of further assistance.
Aundrea Berkey
Internet Customer Support
WMH Tool Group
Makers of POWERMATIC®, JET®, and WILTON® products
I should receive a new head stock next week.
Since we always hear about the bad experiences, I just thought it was only fair to share the good experiences as well.
I have their 720HD industrial hollow chisel mortiser which is just under a year old (PM has only a one-year warranty on their industrial products). Just recently, the threads inside the cast iron head stock for the depth stop lock stripped out completely. I contacted PM expecting them to tell me that it was overtightened and it wasn't their problem, but instead, this was their response...
HI Frank,
Thanks for your e-mail. What is the date of purchase and your shipping address including telephone number? I will be glad to send you the part under warranty.
Please let me know if I can be of further assistance.
Aundrea Berkey
Internet Customer Support
WMH Tool Group
Makers of POWERMATIC®, JET®, and WILTON® products
I should receive a new head stock next week.
Since we always hear about the bad experiences, I just thought it was only fair to share the good experiences as well.