Bill Sampson
03-26-2007, 2:08 PM
Three years ago I purchased a Delta 580 2 spd planer. Didn't use it often, maybe 100 bd ft. and never could get it to run efficiently. Replaced the belt and got new brushes, but apparently this was not the problem. This weekend I attempted to finish plane some oak, and the motor slowed down and a burning smell resulted. Shut it down and used an old Delta I purchased 10 years ago.
Called Delta service today and explained my problem. Was told I would receive a call within the hour from someone in their tech dept. I did receive that call, (I believe his name was Steve) and I explained my problem with the machine. What I really wanted was a location of a service unit to have the planer repaired. What I received was a statement that the motor must have a defect and another one would be in the mail today as a replacement. He asked, "is this a fair fix for you're problem". "More than fair" was my response as the unit was not in warrenty and Delta didn't owe me anything. The motor is to be delivered to my home by next Monday.
I have several Delta and Porter Cable tools in my shop, and this is a big reason to continue buying their product.
Bill Sampson, Richmond
Called Delta service today and explained my problem. Was told I would receive a call within the hour from someone in their tech dept. I did receive that call, (I believe his name was Steve) and I explained my problem with the machine. What I really wanted was a location of a service unit to have the planer repaired. What I received was a statement that the motor must have a defect and another one would be in the mail today as a replacement. He asked, "is this a fair fix for you're problem". "More than fair" was my response as the unit was not in warrenty and Delta didn't owe me anything. The motor is to be delivered to my home by next Monday.
I have several Delta and Porter Cable tools in my shop, and this is a big reason to continue buying their product.
Bill Sampson, Richmond