WoodPecker Pouter Lift

[Carroll Courtney]

Why,can't Woodpecker provide a tracking no's w/their orders,since their shipping UPS? I order the plunge router lift the other day and no track no's, so I sent an e-mail and still no response:( I would like to order one for my 7518 at a later date(no more money),but if they can't at lease take the time to e-mail me back then maybe Bench Dog will work for me:)

[Terry Kelly]

They do.. I recently placed an order with them and had a tracking number that evening.. Must be a fluke, was actually here a day earlier that anticipated.

[Kevin Smith]

Carroll,

I too was a little confused as to why Woodpecker did not provide tracking information. However, I did receive notification directly from UPS (Quantum View)with the tracking number and/or info.

[Jeff Wright]

I also recently ordered items from Woodpecker and did get a tracking number, identified as Quantum. Perhaps you overlooked the email that included what you're after, especially since it may have been confused for junk mail not having Woodpecker in the Subject line. Maybe something Woodpecker should think about changing to help avoid confusion???

[Maurice Ungaro]

I guess I'd be pouting......:rolleyes:

[Jim Becker]

Courtney, Jeff brings up a good point...some firms use an outsourced system that emails the tracking system. Check your "spam" folder to insure it didn't get caught there.

[David Wambolt]

Are you sure they shipped it? My order sat with them for a couple of weeks before it shipped. Their CS was also slow to respond to emails. I got everything I ordered, but it wasn't speedy service. Even the quote for a custom table took close to a week.

[Carroll Courtney]

Thanks guys,went check for block e-mails and nothing there.Since others did get tracking #'s maybe its just my bad luck.But I did ask them about tracking numbers and in the bill under comments,I had ask for an ETA.Still can't wait,I do like their products;)

[Andy Haney]

Earlier messages may have said, but I've found them to be very responsive/helpful on the phone.

Andy

[Mark Visconti]

I don't think you get a QuantumView email until it is in shipping. Waiting on a TSLS fence myself since Feb 27 and the order status still shows "Order Received". Earlier orders had the UPS info come from QuantumView.

Mark

[James Kuhn]

I gather that they are a little swamped right now. Give it a few days, I'm sure it will get straightened out.

[Jim Becker]

Perhaps a phone call might be a better way to handle this?

[Jim C Bradley]

Jeff and Jim describe wht happened to me the last time I thought I was being 'ignored'. Very embarrasing.