Lisa Quinlan
03-06-2007, 4:11 PM
Hello everyone,
I am rather new in the engraving business and I am having a ball, the only thing is I have more trouble getting tech support from Sign Warehouse. Because I am new at this I do need a liitle more support right now. Last week I E-mailed tech and left a message to get on a "ticket", haven't heard a word!!! The trainer has called to help me but he don't have a whole lot of time because he's in the middle of training.
About a month ago my laser (Accuris Powersharp 12) needed alligned. When I finally got a hold of someone I was faxed the wrong papers on how to TEST for alignment, the tech had me tearing apart the back thinking it was the tube, Almost 2 days wasted on work that needed done. I was so relieved when the trainer called and walked me through the process in less than an hour. But you know when you have work in progress or to complete by a certain day and a problem arises tech support should be right there immedietly to help get it resolved. Not be put on a "call Ticket" which I can think of maybe once they have called me back a day later.
I also have a Gravogarph and I don't care how late or what day it is if I call he answers and spends as much time as needed to help. If he is tied up at the moment he calls back within 30 minutes!! It's awesome!!!
Right now this laser is not lasering well at the beginning, the further it goes the better it is, it was just the opposite when it needed alligned. It worked well after the allignment. Do these machines need alligned that often? I keep it all very clean and perform daily maintenence, so I know it's not dirty lenses or mirrors.
Sorry I didn't mean to write a book, but am so happy to find this sight.
Does anyone else have one of these machines?
Thanks for the time
Lisa :)
I am rather new in the engraving business and I am having a ball, the only thing is I have more trouble getting tech support from Sign Warehouse. Because I am new at this I do need a liitle more support right now. Last week I E-mailed tech and left a message to get on a "ticket", haven't heard a word!!! The trainer has called to help me but he don't have a whole lot of time because he's in the middle of training.
About a month ago my laser (Accuris Powersharp 12) needed alligned. When I finally got a hold of someone I was faxed the wrong papers on how to TEST for alignment, the tech had me tearing apart the back thinking it was the tube, Almost 2 days wasted on work that needed done. I was so relieved when the trainer called and walked me through the process in less than an hour. But you know when you have work in progress or to complete by a certain day and a problem arises tech support should be right there immedietly to help get it resolved. Not be put on a "call Ticket" which I can think of maybe once they have called me back a day later.
I also have a Gravogarph and I don't care how late or what day it is if I call he answers and spends as much time as needed to help. If he is tied up at the moment he calls back within 30 minutes!! It's awesome!!!
Right now this laser is not lasering well at the beginning, the further it goes the better it is, it was just the opposite when it needed alligned. It worked well after the allignment. Do these machines need alligned that often? I keep it all very clean and perform daily maintenence, so I know it's not dirty lenses or mirrors.
Sorry I didn't mean to write a book, but am so happy to find this sight.
Does anyone else have one of these machines?
Thanks for the time
Lisa :)