glenn bradley
02-15-2007, 7:14 PM
The LOML, ya gotta love her. For Valentine's day I got her something special as usual. She asked me what I wanted and then got it for me. I mounted my new Wixey planer DRO to my DW734 only to find that the battery was dead. I replaced the battery with the supplied spare and got some erradic readouts. I assumed this was due to the second battery being weak.
I emailed Wixey from their website and got a great response right away. Now how cool is that?
"Glenn;
I am sorry to hear about this problem with your readout. I am assuming you purchased this from one of our retailers. It really sounds to me like your readout is actually defective since we have never found that a replacement battery was dead. I do not think a new battery will cure the problem unless the display is very weak and almost invisible.
I would be happy to send you a replacement readout so that you only need to replace the black readout box and not the entire set up. You can leave it attached to your planer.
The fact that your battery was dead when you received the readout tells me it was an older model that has been around a while. The new models we have greatly improved battery life and an auto shut off function.
Of course you can return the whole product if you like but if you want the readout replacement send me your address and it will be on its way. I have attached the instructions for doing the replacement so you can see what is involved.
Barry Wixey
Wixey
email digital@wixey.com (http://us.f822.mail.yahoo.com/ym/Compose?To=digital@wixey.com)
web site www.wixey.com"
I emailed Wixey from their website and got a great response right away. Now how cool is that?
"Glenn;
I am sorry to hear about this problem with your readout. I am assuming you purchased this from one of our retailers. It really sounds to me like your readout is actually defective since we have never found that a replacement battery was dead. I do not think a new battery will cure the problem unless the display is very weak and almost invisible.
I would be happy to send you a replacement readout so that you only need to replace the black readout box and not the entire set up. You can leave it attached to your planer.
The fact that your battery was dead when you received the readout tells me it was an older model that has been around a while. The new models we have greatly improved battery life and an auto shut off function.
Of course you can return the whole product if you like but if you want the readout replacement send me your address and it will be on its way. I have attached the instructions for doing the replacement so you can see what is involved.
Barry Wixey
Wixey
email digital@wixey.com (http://us.f822.mail.yahoo.com/ym/Compose?To=digital@wixey.com)
web site www.wixey.com"