Mark Rios
12-26-2006, 4:00 PM
I called the Suffolk folks and ordered a bunch of blades for my MM16 last week and at the end of the conversation, got a total for my order. Then, a couple of days later, I see on my online statement a charge to my account but the amount is about $16 and change more than the total that I was given. Then, a couple of days after that, I see a another charge for $2.39.
When I called them today, the lady on the phone, in her most uncaring and seemingly (to me) stuffy tone of voice, told me that the difference was the shipping charge. I asked why it wasn't included with the total that I had asked for and was given and she said that the shipping charges are added later. In other words, she didn't answer my question. When I asked her about the other charge of $2.39, she said that it was a "box" fee.???????????? When I asked her why they just add on fees and charge peoples accounts without telling them she dind't say anything, just silence. After waiting for her to respond and wondering if we were still connected, I asked if she was going to respond. She said "What did I want her to say"?
Has anyone else experienced this? Suffolk gives you a total and then just adds on extra charges with out telling you? And what the heck is a box fee and why is it extra from the shipping charges?????????
When I called them today, the lady on the phone, in her most uncaring and seemingly (to me) stuffy tone of voice, told me that the difference was the shipping charge. I asked why it wasn't included with the total that I had asked for and was given and she said that the shipping charges are added later. In other words, she didn't answer my question. When I asked her about the other charge of $2.39, she said that it was a "box" fee.???????????? When I asked her why they just add on fees and charge peoples accounts without telling them she dind't say anything, just silence. After waiting for her to respond and wondering if we were still connected, I asked if she was going to respond. She said "What did I want her to say"?
Has anyone else experienced this? Suffolk gives you a total and then just adds on extra charges with out telling you? And what the heck is a box fee and why is it extra from the shipping charges?????????