Ted Miller
12-15-2006, 9:37 AM
I know this is petty, but I recently purchased the YC-1 package from Wilke, the York 12" jointer and the York 2hp mobile DC. Now since the jointer was runnin about 2K and the package with DC was a little over 2K I figured the DC was kinda free so cool. I had a freind who has no DC and I figured a perfect X-mas present for him.
Now I purchased the package just 2 weeks before the huge sale, glad the rep Tom at Wilke mentioned to me the sale was coming, I could have saved $500.00 on the jointer and bouth more equipment, but of course Tom said nothing to me about the up coming sale.
Now I rec'd the package and the jointer was fine, now I was busy and I did not get the jointer or the DC up and running til 3 weeks after I had rec'd the delivery. The DC is missing the belts to hold both the cloth and the plastic bags to the unit. I know this is a $10.00 item but I would still like to get a response e-mail from Tom, you think after 3 e-mails he would say something to me.
I work in a warehouse and I deal with vendors on a daily basis and I get things bent, broken, wrong color, and missing parts daily and no matter how long its been after I rec'd the item or items the vendor will for the most part work with me on getting what is needed, IF they want to continue business with us, but at least I get a response from the vendor asap.
I was looking at Wilke's Verticle Sander and Mortiser, but right now, I am looking elsewhere.
I am one of those guys who will pay more money for customer service since I am the one who deals with vendors on a daily basis...
Now I purchased the package just 2 weeks before the huge sale, glad the rep Tom at Wilke mentioned to me the sale was coming, I could have saved $500.00 on the jointer and bouth more equipment, but of course Tom said nothing to me about the up coming sale.
Now I rec'd the package and the jointer was fine, now I was busy and I did not get the jointer or the DC up and running til 3 weeks after I had rec'd the delivery. The DC is missing the belts to hold both the cloth and the plastic bags to the unit. I know this is a $10.00 item but I would still like to get a response e-mail from Tom, you think after 3 e-mails he would say something to me.
I work in a warehouse and I deal with vendors on a daily basis and I get things bent, broken, wrong color, and missing parts daily and no matter how long its been after I rec'd the item or items the vendor will for the most part work with me on getting what is needed, IF they want to continue business with us, but at least I get a response from the vendor asap.
I was looking at Wilke's Verticle Sander and Mortiser, but right now, I am looking elsewhere.
I am one of those guys who will pay more money for customer service since I am the one who deals with vendors on a daily basis...