Lori Kleinberg
10-25-2006, 12:28 PM
A couple of months ago I purchased Empire Manufacturings Complete ToolSaver System. I had only used the Dri-Tool Lube(which worked great). Last week I went to use the Topsaver on my jointer and the pump wouldn't work. No matter what I did it wouldn't work. So, I decided to email the company for suggestions.
4 days latter (yesterday) I received a package containing a complete new Toolsaver system and extra pumps. I don't know what I was expecting as a remedy for this situation, but that was more than I could of imagined.
My thanks go out to a Mr Goldberg and Empire Manufacturing. It is great to see customer service is still alive(at least in some companies)and Empire Manufacturing will continue to earn my business.
4 days latter (yesterday) I received a package containing a complete new Toolsaver system and extra pumps. I don't know what I was expecting as a remedy for this situation, but that was more than I could of imagined.
My thanks go out to a Mr Goldberg and Empire Manufacturing. It is great to see customer service is still alive(at least in some companies)and Empire Manufacturing will continue to earn my business.