Customer service at Oneway

[Brian McInturff]

I broke the eye bolt that holds the locking mechanism on the banjo this weekend on my 1018. You can tell it's made from tensil steel so I was just imagining how much this was going to cost me, especially since I bought the lathe used and they discontinued the 1018. Well I call them this morning and after telling them what happened they said it was covered under warranty and they would get one in the mail today, NO CHARGE. Said I should have it Thursday. This is definitely pushing my decision on my Upgrade to Oneway for sure. I'm also waiting to here back from a couple different guys who have a 2436 to possibly get rid of. If the price is right I've got to figure out how to fit one into a 12x16 building. It will be a while but I will have one of the rooms in the house to convert to the "lathe room". It's 15x28.
Just wanted to mention the great service at Oneway.
Brian

[Steve Clardy]

Yes. I bought a steady rest through Packards. Had a wheel out of round.
Oneway sent one right out.

[Jim Bell]

The folks at Oneway are first class on all accounts. I go out of my way to come up with a reason to call and talk to them. Unfortunately their products are so good the opportunity seldom arises.:)
Jim

[Andy Hoyt]

And what's especially cool about that warranty being honored is that Brian's 1018 is five or six years old.

I was the second owner; and he's the third.

[Steve Clardy]

And what's especially cool about that warranty being honored is that Brian's 1018 is five or six years old.

I was the second owner; and he's the third.


So fess up Andy Moxie:eek: Did you break it:confused: :eek: :rolleyes: :D

[Andy Hoyt]

Well, umm, maybe.

But Brian is now well past my warranty period

:eek::D:eek::D:eek::D:eek:

[John Shuk]

I've never heard even a hint of negativity about Oneway. I only have accessories but all are top notch.

[Brian McInturff]

Yep,
I bet Andy did break it. But the cool thing is I get new parts for free. I wish he would've broke the frame, then maybe they would upgrade me for free since they don't make the 1018. Actually I think I tweaked it a little too hard awhile back making adjustments. It seemed a little loose when I would tighten the locking handle so I tweaked the nut on the bottom. No complaints here. Brian:)

[Steve Clardy]

Pump enough Moxie into Andy, and He could accomplish most anything.:eek: :D

[Pete Jordan]

I have done a bunch of business with them in the last few weeks and they are wonderful. Kimberly has a great sense of humor.