Mark Rios
08-14-2006, 2:42 PM
Some of you (probably no one actually :D ) may remember all the trouble that I was having with my Freud FT2000 router a few months back.
http://www.sawmillcreek.org/showthread.php?t=34328
In that thread Mr. McCracken offered to look into my dilemma personally. It took me awhile to get the router, a rail and stile bit set and a T&G bit set back to him as he requested but I did so finally last month.
Well, today I get a PM saying that Mr. McCracken has in fact found that the router had a bad amature shaft and that he is shipping out a new router and new bit sets. I wanted to immediately post this to thank Mr. McCracken for taking care of this for me and to inform everyone of the care and concern that Mr. McCracken and Freud Tools has for their customers.
A very large TIP OF THE CAP AND THANK YOU Mr. McCracken for your wonderful customer service.
Ice cream for everybody on me!!!
http://www.sawmillcreek.org/showthread.php?t=34328
In that thread Mr. McCracken offered to look into my dilemma personally. It took me awhile to get the router, a rail and stile bit set and a T&G bit set back to him as he requested but I did so finally last month.
Well, today I get a PM saying that Mr. McCracken has in fact found that the router had a bad amature shaft and that he is shipping out a new router and new bit sets. I wanted to immediately post this to thank Mr. McCracken for taking care of this for me and to inform everyone of the care and concern that Mr. McCracken and Freud Tools has for their customers.
A very large TIP OF THE CAP AND THANK YOU Mr. McCracken for your wonderful customer service.
Ice cream for everybody on me!!!