Dave Strickler
04-10-2006, 9:05 PM
This past Saturday, I started up my Explorer II to work on a few orders. When I tried to raise the work table to focus, I got an error message saying that the table had reached the upper limit switch and to move the table in the opposite direction. The table was nowhere near the upper limit switch. I did lower the table and the z axis motor worked fine to lower the table, but whenever I attempt to raise the table, I get the same error message about the upper limit switch. The table is now at the very bottom position and I can't raise it.
I called GCC America support, and it seems that they have only two guys to handle support for the entire US. The guy I talked to didn't know what the problem was, and the guy who might know wasn't in today. It seems that usually, the distributor you buy the machine from handles service and support ( which is what I was told when I ordered my machine), but the Rep. I bought my machine from left LaserPro and went to Pinnacle, so my support is now handled through the GCC America office in California.
Hopefully GCC America will get back to me tomorrow as they promised and will be able to help me. I am effectively out of business until I get the problem fixed.
I'm not sure if the problem is the Z motor (it worked fine to lower the table), one of the 2 upper limit switches, or something else. Have any of you other Explorer owners experienced this problem?
I called GCC America support, and it seems that they have only two guys to handle support for the entire US. The guy I talked to didn't know what the problem was, and the guy who might know wasn't in today. It seems that usually, the distributor you buy the machine from handles service and support ( which is what I was told when I ordered my machine), but the Rep. I bought my machine from left LaserPro and went to Pinnacle, so my support is now handled through the GCC America office in California.
Hopefully GCC America will get back to me tomorrow as they promised and will be able to help me. I am effectively out of business until I get the problem fixed.
I'm not sure if the problem is the Z motor (it worked fine to lower the table), one of the 2 upper limit switches, or something else. Have any of you other Explorer owners experienced this problem?