New Car Damaged by Dealer, My 2 Options

[Andrew Joiner]

I bought a new car that's set to be delivered by the dealer on Sunday the 17th. He just called and said they dinged the back of it while getting it prepped and washing it.

I have the option of waiting on the delivery and having them fix it. Or using our local body shop we've done a lot of work with and accepting it as is. The dealer says they will pay for the fix at our local body shop.
I got pics of the damage and it's probably $400 to $800 to fix in my opinion. It's a dent in the back hatch about three inches in diameter with a paint chip of about one inch. I told them to go ahead and deliver it and I'll talk to my body shop tomorrow. But I want to be able to change my mind after I talked to the body shop and the dealers aware of that.
What's the consensus here anybody got any ideas on something like this? Thanks in advance!

[Jerry Bruette]

They dinged it, they fix and warranty the fix.

[Bruce Page]

They dinged it, they fix and warranty the fix.

Agree. I had the same situation with a PU that I ordered new. Dealer did the repair work.

[Mel Fulks]

I sold cars for about 2 and 1/2 years . We checked the trade -ins for damage and Knocked off the value. When you buy another car ,your trade in will get that treatment. Demand a New intact car , or a big discount.

[Alan Lightstone]

Cancel the order and have them get you a new, undented car.

Tesla somehow badly dented a new car I had ordered a couple of years ago. They hemmed and hawwed for 2 weeks saying how long the repair would take. What they initially said would take 2 days, was taking over two weeks. Finally corporate called, and asked if I wanted a new one being shipped in. I grabbed that. So, even though it took the better part of a month, I got a new, undamaged car. So, good on them.

Why in the world should you take a new car that's already been dinged before deliver? Plus, will CarFax know that the car has had body work? A good car detailer can tell (I usually can tell too), so when you try to sell it, that may reduce its value.

[Jason Roehl]

So there's a large Subaru plant just a few miles away. A "retired" friend worked there for a while, for a subcontractor who inspected the vehicles loaded onto rail cars for delivery around the country. At the time, 15 years ago or so, the standard for damage that would cause the car to no longer be sellable as "new" was $1500. Less than that, and they would run them back into the plant for repair--there is a section that does that exclusively, including for vehicles that did not pass quality control coming off the line due to some paint or mechanical defect.

My friend told a story about the subcontractors there. One subcontractor loaded the vehicles and strapped them down. The subcontractor for whom my friend worked then inspected the loaded vehicles for proper securement. Well, some of the workers of the two companies got friendly, and the inspectors got a little lazy. So, one day the inspectors didn't feel like inspecting, so they asked the loaders if everything was loaded and secured. They said yes. And, for the most part, they were--except for three rail cars' worth of vehicles--probably 27 vehicles. Those did not get sold as new...or at all...except maybe to a scrapper...

[roger wiegand]

If you fix it it will show up on Carfax as having been damaged and repaired degrading your future value. I don't think repairs done prior to delivery show up that way, but I might be wrong. I think you may also be in for a shock when you get the estimate on repair. There is no ding so small that it will only cost 400-800 if any repainting is involved these days. I'll bet a good shop will want to replace the hatch, paint it, perhaps paint nearby surfaces to blend the repair, and the bill will be 10X what you are thinking. (I had what looked to me like a minor ding in my door, it was $5500 after they finished negotiating with the insurance company.)

I'd ask either that the car be delivered in perfect condition or with a serious discount. I'd for sure want to understand if the repair will show up on Carfax-- they don't distinguish major and minor damage very well and you can take a big hit on resale value, if you care about that.

[John M Wilson]

I'd ask either that the car be delivered in perfect condition or with a serious discount.

I worked in a car factory for 33 years -- we had a mantra when it came to buying our personal cars: Never Touch the Factory Paint!

Modern car paint shops have more in common with a high end chemistry lab than you think. Repair shops do a fine job of getting a repair to match, but it's just not the same on the inside.

I'd start with asking for a new car -- you're paying for a new car, why shouldn't you get one? If they want to sell you one that's been pre-wrecked, and you're ok with that, get a pre-wrecked price.

[Bill Howatt]

I'm aligned with John Wilson's thoughts. I also do not like needing non-factory paint. And what is under the new paint from the shop - filler material? Perhaps replacing the whole hatch-back is the better method than a spot repair?
Trade-in lost value has been mentioned but if you drive it into the ground that isn't an issue.
Are you fussy about maybe the repair color not blending perfectly down the road?
In spite of the paid-for repairs, you are not getting a new, factory-fresh, car and should be getting a discount as well as the repair if you go that route.

[John Lanciani]

I don't think it's been mentioned but the factory body rust warranty will be voided for that panel if a body shop fixes it. No way I'd take it at any discount, make them replace the panel before you sign for it.

[Frederick Skelly]

I agree with what others have said: request a new car. If that doesn’t work out, have the dealer do the work BEFORE you sign the papers.

[Rick Potter]

I haven't seen this mentioned yet. Most dealers around here take body work to a local shop, and don't do it themselves.

[Andrew Joiner]

Thanks for all the feedback. We are going with a different vehicle identically equipped different color. Still coming on schedule same price!

[Jerome Stanek]

I don't think it's been mentioned but the factory body rust warranty will be voided for that panel if a body shop fixes it. No way I'd take it at any discount, make them replace the panel before you sign for it.

It's going to show as an accident and if you change insurance they may up charge for that. I would make them replace with a new car

[John M Wilson]

Still coming on schedule same price!

This is the best outcome!

Good luck with your new car, and enjoy that New Car Smell!!

[Mel Fulks]

You can still buy ‘new car smell’ perfume in a spray can. I just checked .

[Mel Fulks]

Once when I was a “New Car” salesman , a double decker junk car carrier rolled by the showroom. I remarked “ the carrier damage
to the new cars keeps getting worse “. Got a big laugh , so I considered going into “ stand up comedy” !

[Pat Germain]

You can still buy ‘new car smell’ perfume in a spray can. I just checked .

It's not the same. I have checked. :)

[George Yetka]

40% discount and accept as is.

[Doug Garson]

If it's just the hatch that is damaged I'd insist they replace the hatch with a new one c/w factory paint. No need for any discount other than to compensate for the delay in delivery. I'm surprised the dealer didn't just do that.

[Rick Potter]

Let me guess.

Is it a Model 'Y'?

[Mel Fulks]

I just remembered ( flash backed ) to what selling cars in 1960’s was like. The show rooms would have the big glass windows covered
with ugly brown paper ,while the buyers stood around yelling “I wanna see the the ,NEW CARS”. People would push on the glass and
the guys inside just hoped they wouldn’t be killed by the mobs pushing on the windows .

[Bill Howatt]

I also remember back then when the new cars came out in the fall each year and it was a big event.
I think the manufacturers destroyed that when the started coming out with new models throughout the year like the 19xx and 1/2 model. The increased number of imports didn't help since they had their own schedule so there was always some new model making the scene.

[Alex Zeller]

I think you made the right choice. If you plan on owning the car for long enough sooner or later you will see the difference in paint. On a side note when I was about 10 years old I remember watching the older kids pelt rocks as trains passed by carrying new cars down from Canada. They would line up at the side of the tracks when they heard the train coming. I couldn't believe that the police didn't stop it. I think the goal was to break a window but I'm sure lots of doors and fenders were damaged. Finally they put steel panels up on the sides of the railcars. For months this went on every day ending when school started in the fall. I'm sure all those cars were fixed and sold as new.

[Warren Lake]

friend is a top detailer and sometimes I showed up to watch a skilled guy. So he gets a high end european car for some high level gov guy. He starts into it and once washed hood up says this car has been hit before.

He calls the owner and says sorry I wont work on your car its been hit and I cant trust what work was done to it. Owner freaks calls his lawyer. Long and short was because my friend could tell it had been hit the owner Lawyer went back to the dealer (no accident car) and they realized things were going to hit the fan. If accurate what I was told is they replaced his car with a new one and gave him 40k off selling price.

Friend had hours in and never got paid. He didnt want me to go back to the guy. Moron customer didnt even say hey thanks for all you did and your knowledge and saving me. Heres some coin to say thanks. He did call my friend up down the road and asked him to do a detail and friend declined.