Thomas McCurnin
10-20-2023, 12:52 PM
This is a mess. Usually, when a company sells, inventory is shipped, management and key people stay on board (contractually obligated for 6-12 months) and the new buyer has the benefit of precise inventory control and key employees so the merger is seamless. At least that is the goal. Apparently, Leigh was in a hurry, shipped all the inventory, turned out the lights, and gave Lee Valley the keys.
Presently, Leigh part numbers are nearly impossible to track by Lee Valley unless the inventory was shipped, unpacked and inventoried in the Lee Valley system. No customer service personnel were transferred to Lee Valley.
So, what does this mean for us consumers?
Well, you might be able to find your Leigh Part Numbers from Lee Valley, but it is very iffy presently. It may take a month for stuff to be taken out of shipment containers and off pallets and inventoried in the Lee Valley system. There may be inventory shortages for up to several months for some items while they are being manufactured. Highland Hardware has some inventory and you might be better off with a call to them.
Customer Service is non-existent. There are a couple of guys who are Leigh experts at Lee Valley who are working every day on the products and training themselves with videos and product manuals. That process is on going and as soon as they are trained, they will train a staff of customer service representatives.
Your patience with Lee Valley will likely be appreciated in dealing with this awful sale.
Presently, Leigh part numbers are nearly impossible to track by Lee Valley unless the inventory was shipped, unpacked and inventoried in the Lee Valley system. No customer service personnel were transferred to Lee Valley.
So, what does this mean for us consumers?
Well, you might be able to find your Leigh Part Numbers from Lee Valley, but it is very iffy presently. It may take a month for stuff to be taken out of shipment containers and off pallets and inventoried in the Lee Valley system. There may be inventory shortages for up to several months for some items while they are being manufactured. Highland Hardware has some inventory and you might be better off with a call to them.
Customer Service is non-existent. There are a couple of guys who are Leigh experts at Lee Valley who are working every day on the products and training themselves with videos and product manuals. That process is on going and as soon as they are trained, they will train a staff of customer service representatives.
Your patience with Lee Valley will likely be appreciated in dealing with this awful sale.