Amazon tale of Woe

[Bill George]

First It was my fault, broke my rule never order on Amazon from a Chinese vender, but in this case that was cleverly hidden. Order at what looks like a good price, click. Within minutes my CC was charged. In the mean time I found the exact same diode laser from another vender at $100 less! Went back on the same day 12/21 to cancel the Amazon, nope already shipped???

The next day I get a shipping notice its going by Amazon Prime from Kent, Washington state to me here in Iowa. Seven days later its in Aurora Colorado! What is going on, well they lost the package and it was not going to make it to me on time, did I want to Cancel? Yes!!

On December 31st its headed back to Amazon via Amazon Prime, the last scan was January 2nd headed home. Last scan 10 days ago. NO Refund because the Vender has not received!!! Chats with customer service, a waste of time. Finally I tried again this time since Amazon Prime lost the package I need to file a claim with them as the carrier for a lost package. That kind of worked... on the 15th I am supposed to call/chat back and Amazon will cover the loss, we will see.

The vender was Chinese and this is common tactic, delay, delay and refuse to pay refund. I just hope I get my $450 back from Amazon!!

[Jim Becker]

Get help from your Credit Card customer service folks...

[Jeff Roltgen]

+1 on Jim's suggestion. I believe they simply categorize it as "non-delivery of product".

Also, despite the fact that you see reviews all over Amazon with commentary about the vendor, as of late, your review will be rejected if it includes any commentary about the vendor. Even when you are pointing out they are shipping the wrong product. They don't care. Don't diss our vendors is the new rule.

After multiple purchases going sideways, deplorable treatment of members via radical changes to prime music, prices increasing to cover the cost of the "free shipping" you pay for via membership, and now a highly protective position regarding poorly vetted vendors, my trust in them has eroded, and I'm seeking products elsewhere first.

Fortunately, I'm discovering that buying directly from woodworking specialty stores, I'm enjoying better service, yet similar and sometimes even better pricing.

Find someone more trustworthy, and support them.

[Ron Citerone]

There was a time I thought Amazon had best prices and the delivery was amazing. Presently, I feel you have to shop their prices and don't expect it on time. Others have shared similar thoughts with me.

The stories of offshore venders are out there also. I have had to wait long from them and avoid vendors with longer than the 2 day shipping.

[Mel Fulks]

We like Amazon. Any glitch is quickly fixed, and there haven’t been many. We occasionally check prices of other places ,but usually stay
with Amazon. They bring everything to the front door, unless….we ask for delivery out back. And I don’t care how rich the owner is getting.
He’s doing good work.

[Ronald Blue]

Hope you get it squared away Bill. In my opinion they have lost their shine these days. Two day shipping? Almost never these days. I ordered Monday and it came today. Not late either. 1 PM central time. Most everything seems to be 3 days or longer and that's not the fault of USPS. It is important to check other sources to make sure you are getting the best prices as well.

[Thomas McCurnin]

I have ordered stuff off of Amazon from Chinese Vendors, with a hit and miss record, and won't buy anything over about $20 from a Chinese Vendor. That said, unlike eBay, it is impossible to tell where the package is coming from.

[George Yetka]

I have yet to get this on Amazon. Ebay this happens often to me I just sell there now unless the vender is US major company

[Tom M King]

Amazon saves us a Lot of effort in shopping for something. I don't know how many times I needed something and just pulled my phone out of my pocket to order something, even while up in the air on scaffolding. I just checked our orders for the past 3 years, and the number of orders per year were 459, 625, and 456.

I remember two messed up orders. One was for four casters but only three came in the box. Another was a 240V heater for the tackroom that didn't work. With both orders, I just chose the replace option, and sent back the problem packages. I think there was some amount of time for the returned one to get there for credit, or I may have had to pay for both and been credited when the return got back. I don't really remember, but it was no worry.

[Jim Becker]

I have zero issues with Amazon and they often outperform expectations for delivery. Probably a quarter of my orders arrive early. Part of that is likely the benefit of living near a large metropolitan area where there are multiple distribution centers, however. The few times I've had an issue with a 3rd party vendor, Amazon took care of it swiftly. But if I had the problem that the OP describes, as I already suggest to him, I'd have my credit card company involved lickety-split.

[Ronald Blue]

Amazon saves us a Lot of effort in shopping for something. I don't know how many times I needed something and just pulled my phone out of my pocket to order something, even while up in the air on scaffolding. I just checked our orders for the past 3 years, and the number of orders per year were 459, 625, and 456.

I remember two messed up orders. One was for four casters but only three came in the box. Another was a 240V heater for the tackroom that didn't work. With both orders, I just chose the replace option, and sent back the problem packages. I think there was some amount of time for the returned one to get there for credit, or I may have had to pay for both and been credited when the return got back. I don't really remember, but it was no worry.

We had some items to exchange from Christmas. Two of them generated a QR code that you can either print out or have on your phone and the third generated a UPS label. So one I boxed back up with label and took all three to the UPS store. UPS does the packaging with the QR code. The return is credited instantly with those two and the other is credited when the return is received. That works very well except the UPS store is a 40 minute drive.

[Jim Becker]

I generally use the return to the UPS store myself...fast, easy and the credit happens within a hour. Fortunately, the UPS store is five minutes away which is closer than Kohls or Amazon Fresh which are both free return options for me, too.

[Tom M King]

We don't have a close store, but if we choose the return to store method (always do), it will print out a label, and our loyal UPS driver picks it up off our deck. We've always gotten credit, and shipping is free. I asked James about it the first time, he just hit it with his scanner and said it was no problem.

[Bruce Wrenn]

Recently ordered a gallon of floor finish THREE Times. First two were lost / damaged by Amazon in transit. Third came wrapped in a plastic bag, inside shipping box.Bag contained the finish that had leaked out ( a couple ounces) in transit. Took Amazon TWO MONTHS to credit other two both back to my CC.

[Jim Becker]

Recently ordered a gallon of floor finish THREE Times. First two were lost / damaged by Amazon in transit. Third came wrapped in a plastic bag, inside shipping box.Bag contained the finish that had leaked out ( a couple ounces) in transit. Took Amazon TWO MONTHS to credit other two both back to my CC.
Was it shipped and sold by Amazon or was it a third party seller "on" Amazon? I suspect the latter.

[Mike Henderson]

I've had good experiences with Amazon. For third party sellers, I always get an email from Amazon asking me to rate the third party seller. That's where you can make statements about the seller.

So far, the problems I've had with third party sellers has been long shipping time.

I only purchase from a third party seller if I can't get the product from Amazon directly.

Mike

[Years ago, I had an expensive product stolen from my front porch. I called Amazon and they shipped me a replacement at no cost.]

[Kev Williams]

We love Amazon, haven't had much if any problems ever with them. As to their 'it's arriving early!' shipping, just my opinion but I'm thinking that was just some idea from the board room; "Lets see, how about we always quote shipping time as 1 day later than is should be, that way, everyone gets their stuff delivered early, and they'll LOVE it! And if it gets there a day late, it's ON TIME!" -- ;)

On reasonably expensive things we buy, before I buy from Amazon, I pretty much always hit Ebay, or just google it and see what happens. The only return EVER happened just after Xmas, bought the wife a Cuisinart Grind 'n Brew single cup coffee maker (to go with our 2 other Cuisinart coffee makers :D) -- anyway, went to run the first-brew thru to clean out its pipes, and it wouldn't heat up the water. So back it went. Was going to just order another, and no sellers had one! So I googled the thing, and Target comes up with the same coffee maker, for $80 LESS! Paid $229 on Amazon, Target only wanted $149, and they too shipped it free. Took 3 days, which was about the same time for the bad one. And I got one in BLACK, which matches our other 2 (all Amazon had was GRAY ones)...

We buy lots of stuff from Amazon, but it does pay to shop around, especially on reasonably expensive stuff! 493376

[Dave Zellers]

We are big buyers from Amazon (not as big as others here) but we have had nothing but positive results from the very few problems we have experienced.

Every single one was resolved in a timely manner to our satisfaction. Sometimes cancelling the transaction, and sometimes reshipping a lost in transit item. They are really good about tracking. Really really good.

I have no doubt, being a Prime member puts you on the fast track whenever there is a problem.

[Mike Cutler]

In have ordered stuff off Amazon for many years, from all over the world. Including China.
Out of the hundreds and hundreds of items we have ordered, we have had single digit issues, and those we have had were always from New York City.

For the OP, you need to get your credit card company involved.

[Doug Garson]

Methinks the OP's problem was when he placed the order (Dec 22nd) not who he placed the order with. Like others I have had very few issues with Amazon (in my case .ca) and they have all been resolved quickly including a couple where what was delivered didn't match the advertised description and a full refund was offered and accepted.

[Steve Demuth]

Fortunately, I'm discovering that buying directly from woodworking specialty stores, I'm enjoying better service, yet similar and sometimes even better pricing.

Find someone more trustworthy, and support them.

I agree with this, particularly for anything very valuable. But you have to be prepared to pay for the service quality, if you're going that route consistently.

[Bill George]

Methinks the OP's problem was when he placed the order (Dec 22nd) not who he placed the order with. Like others I have had very few issues with Amazon (in my case .ca) and they have all been resolved quickly including a couple where what was delivered didn't match the advertised description and a full refund was offered and accepted.

The item was purchased from Amazon, they took the $450 on the 21st of December. The Seller is Chinese which was not disclosed. Never ever had this problem with Amazon before and tomorrow if I do not get a refund commitment on the 18th I am doing a charge back. They not the seller lost the return package in their system.

[Jim Becker]

The item was purchased from Amazon, they took the $450 on the 21st of December. The Seller is Chinese which was not disclosed. Never ever had this problem with Amazon before and tomorrow if I do not get a refund commitment on the 18th I am doing a charge back. They not the seller lost the return package in their system.
I have never seen a listing on Amazon that didn't disclose who the seller was on the right side of the page below the "add to cart" buttons. While it may not be readily apparent where a vendor is, the name of the seller is always there in the Amazon interface. I try very hard to choose listings that are "sold by Amazon/shipped by Amazon" or "Sold by XYX Company/shipped by Amazon" and avoid "Sold by XYX Company/Shipped by XYX Company" as much as possible.

[Bill George]

Jim the name of the seller was of course listed, but not disclosed as a Chinese vender. It was shipped from USA. Then lost twice by Amazon Prime. They claim it can't be refunded unless returned to seller which is BS because They lost the package.

[Doug Garson]

The item was purchased from Amazon, they took the $450 on the 21st of December. The Seller is Chinese which was not disclosed. Never ever had this problem with Amazon before and tomorrow if I do not get a refund commitment on the 18th I am doing a charge back. They not the seller lost the return package in their system.
Unless it was an emergency I would never order anything online 3 or 4 days before Christmas, it's asking for trouble. My rule of thumb is I don't order anything online after the first week of December. Surprised Amazon is giving you the run around, my experience with them has been much better. Last item I returned I was credited with a full refund as soon as I dropped the package off at the courier.

[Tom M King]

I just did a bit of poking around there, and found how to start a chat. It's under digital services under customer support in "your account".

[andrew whicker]

I don't know if was mentioned above, but I wouldn't freak out. When things thru Amazon don't deliver Amazon will give you the option to continue to wait or to get your money back. IF the product does deliver after you got your refund, I think you are required to ship that item back at your local UPS, etc.

Anyway, don't freak out. Amazon may be a lot of negative things (it is), but Amazon will refund you. Worst case, just receive it and then ship it back upon receipt.

I've even had one of my packages stolen from my doorstep and all I had to do was tell Amazon that it happened. W/o proof they re-shipped it.

I really really wouldn't worry about it. Amazon will cover you.

[andrew whicker]

Amazon saves us a Lot of effort in shopping for something. I don't know how many times I needed something and just pulled my phone out of my pocket to order something, even while up in the air on scaffolding. I just checked our orders for the past 3 years, and the number of orders per year were 459, 625, and 456.

I remember two messed up orders. One was for four casters but only three came in the box. Another was a 240V heater for the tackroom that didn't work. With both orders, I just chose the replace option, and sent back the problem packages. I think there was some amount of time for the returned one to get there for credit, or I may have had to pay for both and been credited when the return got back. I don't really remember, but it was no worry.

I do this w/ Home Depot as well. If I'm a few hours out from going the store they'll have all the stuff picked for me and ready to go.

[Kris Cook]

I recently purchased a set of casters from HD and they asked me to review. One of them was non-functional and that's what I put in my review. HD didn't post the review (they have in the past).

Agree with others - I am trying to go direct to specialty woodworking vendors now whenever I can.

I think we all have seen a lot more items coming through USPS that used to come UPS - kind of is what it is but likely cost cutting for people like me that get way more value out of the Prime membership than I pay as regards free shipping.

I live in a small town so we use Amazon for a lot of other things and UPS a lot. As I understand there is still a potential strike looming that could make things interesting.

[Larry Frank]

I have had very few problems with Amazon and when I have had them they were quickly resolved. For higher priced items, I will check to make certain price is competitive.

[Bill George]

Finally after nearly a month of chats and emails I have a commitment for a refund, we hope.

[Tom M King]

Hurray!!!!

[Bill George]

Ok in spite of the email saying I had a Refund, 3-5 days. I have Zero back as of today 1-25-2023. Call to CS again, another promise that a Refund in 3-5 days, not able to talk to a USA Amazon person. I am so xxxxxx off. This time however I did see it on my account, they Refuse to say Amazon Prime Lost my return package.

[Chuck Hill]

If you see something on Amazon that you want and it looks like it might be from China, search for it on http://www.aliexpress.com. Cut out the middleman and get 100% guaranteed refund protection from AliExpress. I'd say about 80-85% of the stuff that I got was what I was expecting. For the others I opened a dispute and got my money plus shipping refunded in 3-4 days. They take their customer satisfaction seriously. Yeah, China. Go figure.

[Bill George]

After nearly six weeks I see a credit applied to my Credit Card. I had to do another I'm pi$$ed and I want my money phone call to get it however. I do not like doing that.

[Ronald Blue]

After nearly six weeks I see a credit applied to my Credit Card. I had to do another I'm pi$$ed and I want my money phone call to get it however. I do not like doing that.

That's been quite the battle Bill. Glad you finally got credited for it.