Gary Ragatz
10-19-2022, 3:05 PM
I know this is an aberration, but I thought I'd report it anyway, just to show that service doesn't always suck.
I was attempting to re-heat some leftovers earlier today when I discovered our oven was was not working. After a workaround for lunch, I went on line to schedule an appointment with GE Appliance Service. I was surprised to find that they had an appointment available today, between 1:00 and 5:00 (it was already 1:20). Next available appointment was Wednesday next week, so I jumped on it - figured they must have had a cancellation today. Less than 10 minutes later, I get a call from a service tech, asking if I'd scheduled an appointment, and how I scheduled it. I told him, and he said they've been having trouble with their on line scheduling, but he could work me in - he'd be there in 15-20 minutes. He arrived in a little less than 20 minutes, with the part he expected to replace in-hand. 50 minutes later, he's out the door and our oven is working - one hour and 20 minutes from going on line to completed service!
I bought a couple of Powerball tickets yesterday for tonight's drawing. If my luck holds up, my next post will be from my private island in the Caribbean!
I was attempting to re-heat some leftovers earlier today when I discovered our oven was was not working. After a workaround for lunch, I went on line to schedule an appointment with GE Appliance Service. I was surprised to find that they had an appointment available today, between 1:00 and 5:00 (it was already 1:20). Next available appointment was Wednesday next week, so I jumped on it - figured they must have had a cancellation today. Less than 10 minutes later, I get a call from a service tech, asking if I'd scheduled an appointment, and how I scheduled it. I told him, and he said they've been having trouble with their on line scheduling, but he could work me in - he'd be there in 15-20 minutes. He arrived in a little less than 20 minutes, with the part he expected to replace in-hand. 50 minutes later, he's out the door and our oven is working - one hour and 20 minutes from going on line to completed service!
I bought a couple of Powerball tickets yesterday for tonight's drawing. If my luck holds up, my next post will be from my private island in the Caribbean!