mike wallis
08-31-2022, 7:31 PM
Hi all. I've been working with Trotec trying to solve an issue where the home position automatically offsets to a new home position. I'll post the sequence below of what's happening.
1. Set the home position in Job control in the Settings> Laser Setting> Offset. Get it to 0/0 position and set.
2. Print a job = Fine
3. Print a job = Still fine
4. Print a Job = Y axis starts engraving 1/8 lower (This varies, sometimes it's 3/16" lower).
5. Now the new home position starts 1/8" lower for all Jobs.
6. So I reset the home position/Offset again in the laser settings.
7. Can print a few jobs normal then the laser moves the Y axis down again.
Note 1: when it changes the new home position, it happens right at the beginning of printing a job.
Note 2: This is a random issue that seems to happen within 2-5 print jobs after restiing the home position in the job control settings.
Note 3: Sometimes we are noticing text that seems a little squished when engraved. Not on every job just some jobs.
So far Trotec has had me replace the Y limit switch, Y controller cards and the Y Motor. We have also updated Job control to 11 as well. Tried a different computer also.
Before Trotec sends a $2000 tech to my location I was wondering if anyone had any thoughts on possible solutions.
Thank in advance for any feedback!
1. Set the home position in Job control in the Settings> Laser Setting> Offset. Get it to 0/0 position and set.
2. Print a job = Fine
3. Print a job = Still fine
4. Print a Job = Y axis starts engraving 1/8 lower (This varies, sometimes it's 3/16" lower).
5. Now the new home position starts 1/8" lower for all Jobs.
6. So I reset the home position/Offset again in the laser settings.
7. Can print a few jobs normal then the laser moves the Y axis down again.
Note 1: when it changes the new home position, it happens right at the beginning of printing a job.
Note 2: This is a random issue that seems to happen within 2-5 print jobs after restiing the home position in the job control settings.
Note 3: Sometimes we are noticing text that seems a little squished when engraved. Not on every job just some jobs.
So far Trotec has had me replace the Y limit switch, Y controller cards and the Y Motor. We have also updated Job control to 11 as well. Tried a different computer also.
Before Trotec sends a $2000 tech to my location I was wondering if anyone had any thoughts on possible solutions.
Thank in advance for any feedback!