Harbor Freight customer service

[Rich Engelhardt]

Beating up on Harbor Freight seems to be a popular sport.
Its only fair to give them kudos for when they do something good.

My wife and I joined the Insider's Club a few weeks ago and I tried to go online today and log in.
I kept getting an error so, I called their customer service line.

I left a call back since the message said they were having heavy traffic and suggest I let them call me back instead of holding.

20 minutes went by and they called me back.
They asked me what the email address was for the account and there wasn't one that matched what I told them.
Next they asked what phone number, but, before I could answer, they asked for the club member number - which I had handy.

Less than 5 minutes from the callback and I'm logged in.

When they set up the account in the store, they entered a character in the email address wrong.

Nice job & way to go HF support.

[Jim Becker]

While I've only dealt with in-store customer service, I've always felt well taken care off.

[Ken Fitzgerald]

Good customer service should be applauded wherever it exists!

[Ronald Blue]

Glad they took care of you in a satisfactory way.

[Todd Trebuna]

I have had several good experiences with HF. A couple bad ones as well, but overwhelmingly positive. I once got drunk and bought their Mortising machine (I wasn't drunk, but I like to tell it like that out of embarrassment). Got it home and it was missing half of the hardware pack. Called the number on the manual and they called the store for me and made sure they had another one to pull the hardware package out of. They did and offered to ship it, but I drove the 15 and picked it up a half hour later. My dust collector ran for 15 years before I sold it and the large lathe I bought used for 75 dollars ran for 10 years. I did buy a sewer snake that broke first time out though. :)

[Maurice Mcmurry]

Our store has a very helpful and ever changing staff that I find no fault with. The quality of the tools is very poor. I go there to buy gloves and magnetic tool holders. I worry that the gloves contain toxic waste imported from China.

[Matt Day]

The people that knock HF haven’t been in there in the past 10 years or remember the old days when they really did make some junky stuff like portable power tools.

[Perry Hilbert Jr]

My harbor freight bench chain saw sharpener has been great for the 18 yrs of hard use I gave it and still going. The $9 angle grinder is now 21 yrs old and works like a champ. Cuts rusty bolts, with a cup brush, cleaned rust off farm equipment for painting, etc. I needed a part for the reeves drive on my 12 x 34 lathe. Got a really ditzy sounding gal on the phone and thought "Oh crap!" She surprised the heck out of me. Even knew what a reeves drive is. Took her less than 40 seconds to look up and verify the part and another minute to order the part. I had it two days later from the other coast. I do get a bit miffed when the store personnel can't tell me where their items are but that is true almost everywhere.

[Mel Fulks]

Every time I’m at the Harbor Freight cash register they ask me to give them my address and phone number. Time for them to step up and
offer customers free “ forehead info tattoos “ then they can just read it.

[Rich Engelhardt]

Every time I’m at the Harbor Freight cash register they ask me to give them my address and phone number. Time for them to step up and
offer customers free “ forehead info tattoos “ then they can just read it.
Sadly the one thing I miss most about HF is the "Freebie". I had/have a bunch of flashlights, tape measures, scissors - and except for never being able to find one when I need one - screwdrivers!

HF quit the free stuff back in 2020.

It is missed.

[Maurice Mcmurry]

I will keep going there for certain things. My complaints are the bad smell, the tremendous amount of run out and vibration present in every HF power tool that I have ever used, the short life span, the quality of the steel, the very rough surface of all the milled iron and steel. The tools are poor quality. I am a person of modest means but I am not lured by the low price of HF tools.

[Jim Becker]

Sadly the one thing I miss most about HF is the "Freebie". I had/have a bunch of flashlights, tape measures, scissors - and except for never being able to find one when I need one - screwdrivers!

HF quit the free stuff back in 2020.

It is missed.
I got a free small flashlight free not long ago...

[Curt Harms]

It does seem like HF is trying to up their game. I haven't bought any of their icon branded tools but their pricing and handling them makes me think they're comparable to Husky or Kobalt hand tools. It wouldn't be a surprse if they come off the same lines in China. I did buy a pittsburgh branded 1/4" drive swivel head ratchet recently. The job was automotive and in a fairly tight spot. It seems fine for weekend warrior use.

[Jim Becker]

Even the next level down on the hand tools are good, Curt. Surprisingly good. I've also been very pleased with all the Bauer 20v tools I have for both outdoor maintenance (whacker, hedge trimmer, 10" chain saw, 8" pole saw, blower) as well as the tool-tools. (circular saw, drill/driver, impact driver) Honestly, I think these are pretty much the equivalent of any house brand like Craftsman, etc., at this point. I think the "upping the game" that's happened over the past few years has helped them spread their footprint, too. If you think about it, we now have four HF stores that are within reasonable distance, depending on what direction we are heading...Warminster, North Wales (newest), Quakertown and Flemington.

[Curt Harms]

............................................
we now have four HF stores that are within reasonable distance, depending on what direction we are heading...Warminster, North Wales (newest), Quakertown and Flemington.
They certainly have sprouted. I didn't know about Warminster & Montgomeryville/North Wales until recently.

[Rob Newton]

The no free items deal makes me feel similar to when Enco shut its doors. Where can I get tools on sale? No more 20% off and free item to go with it?

[Jim Koepke]

HF is like many other retailers. The buyer has to understand what they are buying.

One also has to know the competitors. Candy wanted to buy a hand truck at HF. We found one at HD for about $15 less of the same or better quality.

I have bought some tools and many other items at HF. I have stood there and shook my head at the shoddiness of some of their other tools.

I love the moving blankets bought there almost a decade ago. Besides protecting furniture when moving they also made a nice bed in the back of my truck for sleeping in a rest stop over night.

jtk

[Curt Harms]

Every time I’m at the Harbor Freight cash register they ask me to give them my address and phone number. Time for them to step up and
offer customers free “ forehead info tattoos “ then they can just read it.

Well they can ask for it, you don't have to give it or at least not real info. My phone number? why it's 8675309:D