Credit where credit is due

[johnny means]

Isotunes broken casing
Inbox

Johnny Means
Tue, Sep 17, 2019, 2:21 PM
to support

Can my Isotunes casing be repaired?

Customer Service <support@isotunesaudio.com>
Tue, Sep 17, 2019, 5:44 PM
to me

Hi Johnny,

I'm very sorry to hear there is an issue with your headphones, but thanks for reaching out to let us know.
Can you please send a picture over of the headphones?
Any more information you can provide will help us determine how we can resolve this issue
I'll stand by and wait to hear from you.

Best,

Anne Crafts
Customer Service Logo

ISOtunes Audio
12202 Hancock St
Carmel, IN 46032
Business Hours: M-F 9-5 ET
(317) 740-0419
support@isotunesaudio.com
www.ISOtunesAudio.com

Because nice matters...








Johnny Means
Attachments
Tue, Sep 17, 2019, 7:13 PM
to Customer

The small tube that holds the ear foam is broken off.

2 Attachments

Customer Service <support@isotunesaudio.com>
Wed, Sep 18, 2019, 8:56 AM
to me

Thanks for confirming that Johnny, that definitely should not have happened. Would you mind sending over an order number or receipt so we can confirm when and where you purchased your headphones?


Johnny Means
Attachments
Wed, Sep 25, 2019, 1:47 PM
to Customer

Here's a photo of the reciept.

Attachments area

Customer Service <support@isotunesaudio.com>
Wed, Sep 25, 2019, 5:18 PM
to me

Hi Johnny,

Thanks so much :-) Now all we need is to know the address you would like us to ship to, and we'll get your new replacement set of headphones out to you ASAP


Johnny Means
Thu, Sep 26, 2019, 9:48 AM
to Customer

Thank you so much. Please ship to the following address-

Challenge Program
c/oJohnny Means
xxxxxxx
Wilmington, DE 19801


Customer Service <support@isotunesaudio.com>
Fri, Sep 27, 2019, 9:47 AM
to me

Hi Johnny,

Thanks for confirming that info. We will send your replacement headphones via USPS.

You do not need to send the defective pair back to us.


Let me know when it arrives so we can confirm it's working as it should!

Thank you very much for your patience and understanding.



Johnny Means \
Thu, Oct 3, 2019, 12:08 PM
to Customer

Hello,
I recieved my replacement headphones. Thank you very much.
Johnny Means


Customer Service <support@isotunesaudio.com>
Thu, Oct 3, 2019, 1:35 PM
to me

That is great news, thank you for the update. I hope you enjoy your new headphones, Johnny :)

[johnny means]

I meant to shout these guyss out a while ago. They have since addressed the weakness in the product which was very good to begijn with.

[Jim Becker]

That's an example of really good customer service. There are many woodworkers and contractors that are using IsoTunes products and it's good to know that they stand by their products. They are pretty darn supportive of the content creators, too, sponsoring videos and providing discounts to folks who watch the content.

[Phillip Mitchell]

They are on the stick with the customer service and damage control, that’s for sure.

I have had 3 pairs (2 free replacements) of the wireless Free earbuds and all with slightly different quality issues and all with poor sound quality. I gave up on that model and their sound in general and went a different direction, but I am picky about audio so this may not apply to everyone.