johnny means
07-10-2022, 1:23 PM
Isotunes broken casing
Inbox
Johnny Means
Tue, Sep 17, 2019, 2:21 PM
to support
Can my Isotunes casing be repaired?
Customer Service <support@isotunesaudio.com>
Tue, Sep 17, 2019, 5:44 PM
to me
Hi Johnny,
I'm very sorry to hear there is an issue with your headphones, but thanks for reaching out to let us know.
Can you please send a picture over of the headphones?
Any more information you can provide will help us determine how we can resolve this issue
I'll stand by and wait to hear from you.
Best,
Anne Crafts
Customer Service Logo
ISOtunes Audio
12202 Hancock St
Carmel, IN 46032
Business Hours: M-F 9-5 ET
(317) 740-0419
support@isotunesaudio.com
www.ISOtunesAudio.com
Because nice matters...
Johnny Means
Attachments
Tue, Sep 17, 2019, 7:13 PM
to Customer
The small tube that holds the ear foam is broken off.
2 Attachments
Customer Service <support@isotunesaudio.com>
Wed, Sep 18, 2019, 8:56 AM
to me
Thanks for confirming that Johnny, that definitely should not have happened. Would you mind sending over an order number or receipt so we can confirm when and where you purchased your headphones?
Johnny Means
Attachments
Wed, Sep 25, 2019, 1:47 PM
to Customer
Here's a photo of the reciept.
Attachments area
Customer Service <support@isotunesaudio.com>
Wed, Sep 25, 2019, 5:18 PM
to me
Hi Johnny,
Thanks so much :-) Now all we need is to know the address you would like us to ship to, and we'll get your new replacement set of headphones out to you ASAP
Johnny Means
Thu, Sep 26, 2019, 9:48 AM
to Customer
Thank you so much. Please ship to the following address-
Challenge Program
c/oJohnny Means
xxxxxxx
Wilmington, DE 19801
Customer Service <support@isotunesaudio.com>
Fri, Sep 27, 2019, 9:47 AM
to me
Hi Johnny,
Thanks for confirming that info. We will send your replacement headphones via USPS.
You do not need to send the defective pair back to us.
Let me know when it arrives so we can confirm it's working as it should!
Thank you very much for your patience and understanding.
Johnny Means \
Thu, Oct 3, 2019, 12:08 PM
to Customer
Hello,
I recieved my replacement headphones. Thank you very much.
Johnny Means
Customer Service <support@isotunesaudio.com>
Thu, Oct 3, 2019, 1:35 PM
to me
That is great news, thank you for the update. I hope you enjoy your new headphones, Johnny :)
Inbox
Johnny Means
Tue, Sep 17, 2019, 2:21 PM
to support
Can my Isotunes casing be repaired?
Customer Service <support@isotunesaudio.com>
Tue, Sep 17, 2019, 5:44 PM
to me
Hi Johnny,
I'm very sorry to hear there is an issue with your headphones, but thanks for reaching out to let us know.
Can you please send a picture over of the headphones?
Any more information you can provide will help us determine how we can resolve this issue
I'll stand by and wait to hear from you.
Best,
Anne Crafts
Customer Service Logo
ISOtunes Audio
12202 Hancock St
Carmel, IN 46032
Business Hours: M-F 9-5 ET
(317) 740-0419
support@isotunesaudio.com
www.ISOtunesAudio.com
Because nice matters...
Johnny Means
Attachments
Tue, Sep 17, 2019, 7:13 PM
to Customer
The small tube that holds the ear foam is broken off.
2 Attachments
Customer Service <support@isotunesaudio.com>
Wed, Sep 18, 2019, 8:56 AM
to me
Thanks for confirming that Johnny, that definitely should not have happened. Would you mind sending over an order number or receipt so we can confirm when and where you purchased your headphones?
Johnny Means
Attachments
Wed, Sep 25, 2019, 1:47 PM
to Customer
Here's a photo of the reciept.
Attachments area
Customer Service <support@isotunesaudio.com>
Wed, Sep 25, 2019, 5:18 PM
to me
Hi Johnny,
Thanks so much :-) Now all we need is to know the address you would like us to ship to, and we'll get your new replacement set of headphones out to you ASAP
Johnny Means
Thu, Sep 26, 2019, 9:48 AM
to Customer
Thank you so much. Please ship to the following address-
Challenge Program
c/oJohnny Means
xxxxxxx
Wilmington, DE 19801
Customer Service <support@isotunesaudio.com>
Fri, Sep 27, 2019, 9:47 AM
to me
Hi Johnny,
Thanks for confirming that info. We will send your replacement headphones via USPS.
You do not need to send the defective pair back to us.
Let me know when it arrives so we can confirm it's working as it should!
Thank you very much for your patience and understanding.
Johnny Means \
Thu, Oct 3, 2019, 12:08 PM
to Customer
Hello,
I recieved my replacement headphones. Thank you very much.
Johnny Means
Customer Service <support@isotunesaudio.com>
Thu, Oct 3, 2019, 1:35 PM
to me
That is great news, thank you for the update. I hope you enjoy your new headphones, Johnny :)