FedEx

[Jack Frederick]

I understand the supply chain and help issues we are dealing with over all, or is that overall, but my frustration with FedEx is about at the limit. Historically they have always been so reliable, but they have driven the business off a cliff, from where I sit. We currently have three packages, one prescription drugs, that have been bouncing around the country since the beginning of Oct. We can track them as they move from place to place and they get everywhere but here. Based upon recommendations here I ordered a !/2” Ray Iles mortise chisel the beginning of Oct. It was picked up by FedEx on 10/5 and it is now somewhere in the ether. At this point, where I was always happy and confident in selecting FedEx as a shipper I will use anything but.

[Lee Schierer]

Don't be so sure that your product is actually on the way until it is logged in at the carrier. Some shipping software shows tracking information as soon as the shipping label is created, before the product is even pulled off the shelf, much less put in a box and shipped. I just went through this with some warranty parts for our double hung windows. The issuing of the shipping label triggered an email to me.

[Jim Koepke]

FedEx can be really good or it can be terrible.

Part of the problem seems to be the individual carriers are not FedEx employees. They are independent contractors.

This was so bad at my old residence that my instructions with some vendors was to not ship via FedEx. That is when one of the higher ups in the company told me the carrier was responsible for lost deliveries or packages thrown over a fence at the wrong address.

Package delivery can be a high stress job.

Have you ever seen an old UPS person deliver your packages?

jtk

[Edward Weber]

I was always happy and confident in selecting FedEx as a shipper I will use anything but.
I also won't use them if I have a choice.
I'm currently waiting on a package that should be here today, only this is that the tracking shows the last check was 3:30 this morning about 600 miles away. I'm not holding my breath.
The loacal delivery drivers also have a habit of just dropping things on the driveway, not on the front porch. I have to go out and do a loop around the house and drive just to make sure they didn't just drop my package "somewhere" on my property.
The whole company has been going on a downward curve IMHO.

[Ken Fitzgerald]

It's variable depending on your locale! Fedex here was my carrier of choice when I was still working! Now retired, they are still my carrier of choice!

[Ed Aumiller]

For years my local fedex driver would post that my road had a locked gate.... There is NO gate anywhere on my road... also he said road impassable... however, UPS, USPS, Estes (trucking company) had no problems making deliveries...

Had to stop buying from vendors if the only method of delivery was fedex...

Recently we have a new driver (female) who has no problems making deliveries...

Fedex supervisors were no help ...

[Stephen Rosenthal]

Of FedEx, UPS and USPS, FedEx is the worst. They just drop the package at the door in plain view of any passerby. They never ring the bell to alert you that the package is there, so package theft is always a possibility. If given a choice I always choose another delivery service, but some companies contract with them.

[Ronald Blue]

My experience is marginal at best with Fedex. A package a couple weeks ago got wet somewhere in their possession and they had used practically a whole roll of packing tape to close the box up. Fortunately the contents were in plastic or it would have been unfit for use. I have a package enroute now with them that it states in the tracking that the label became illegible and was replaced. So what's that mean the box is crushed? As was stated they use contractors so you have no idea who might deliver the shipment from one day to the next. I fought until I gave up at work getting them to deliver to the correct location. As with most large businesses it's not unusual to have more than one physical address. Time after time after time they drop it at the location that's convenient rather than what's on the label. Sort of like your last name being Smith so any Smith in the area will do. UPS isn't perfect by any means and they have had a few hiccups themselves but their drivers are employees and are usually dependable.

[Edward Weber]

UPS always places my packages on the porch and rings the bell, Between the Amazon contractors and FedEx, you never know where your package might end up. I've had computer monitors left on the driveway, I've had other items left out in front of my garage, as if it were my front door and some just thrown (literally) on the lawn.
467242
At the back of the photo, in the shade, is the porch.
The driver actually sat in the truck and tossed them out into a pile

[John K Jordan]

The service is probably different in different areas.

Both FedEx and UPS are extremely good here. I made a large steel lock box for outside our security gate at the farm (with steel legs concreted into the ground) and all the carriers use it. I have motion sensor which signal the house and the shop if they (or anyone) pull into the driveway by the gate.

In fact the FedEx guy told me once the box saved him a lot of trouble - said he wished more people had those.

If an object is too big for the box I've had the driver call me and ask if he could leave it on the ground just inside the gate. (I get to know most of the drivers. Maybe that's more common in a rural area than in town/suburb.

JKJ

[Kev Williams]

Just opened an email from UPS with this in it:

467252

I'm supposing UPS is just the tip of the 'berg...

[Edward Weber]

The service is probably different in different areas.

Maybe that's more common in a rural area than in town/suburb.

JKJ

The service is different depending on what Hub of facility the drivers work out of.
I live in a rural area but the drivers come from the big city and some don't always like driving all the way out here, as I've heard them say.
FedEx also makes it so difficult to actually file a complaint, most people don't go through the hassle.
Some guy can't deliver a package properly and you're the one sitting on hold for a half an hour to complain, doesn't seem right somehow does it.

[Ronald Blue]

The service is different depending on what Hub of facility the drivers work out of.
I live in a rural area but the drivers come from the big city and some don't always like driving all the way out here, as I've heard them say.
FedEx also makes it so difficult to actually file a complaint, most people don't go through the hassle.
Some guy can't deliver a package properly and you're the one sitting on hold for a half an hour to complain, doesn't seem right somehow does it.

That's one of the oddities of Fedex. Some packages come from one hub and some from another. My UPS always comes from one hub exclusively. Usually only one or two drivers for all of it unless someone is on vacation. Filing a complaint with either is difficult. I tried to complain about a Fedex delivery left at a different address than mine. They didn't care.

[Brian Elfert]

I see Fedex, USPS, and Amazon all drive their vehicles up my fairly long driveway to drop my packages off. Not sure about UPS as I don't get a whole lot of UPS deliveries. Luckily, no delivery driver has ever just dropped a package off at the street.

[Dave Zellers]

Just opened an email from UPS with this in it:

I'm supposing UPS is just the tip of the 'berg...

And I'm supposing the free shipping ride with the average retailers is coming to an end.

And Amazon Prime is going to see it's second increase shortly after the new year.

Say hello to the new round of inflation.

[Curt Harms]

It's variable depending on your locale! Fedex here was my carrier of choice when I was still working! Now retired, they are still my carrier of choice!

That has been our experience as well. SWMBO has had a few packages sent by USPS take the "scenic route" but neither FedEx or UPS has messed anything up that I can recall.

[Tony Zona]

. . . . I have motion sensor which signal the house and the shop if they (or anyone) pull into the driveway by the gate.

JKJ
John, What motion sensor do you use? I have been searching for one.

[John K Jordan]

John, What motion sensor do you use? I have been searching for one.

I use the Chamberlain "Wireless Motion Alert" CWA2000

The box with a spare claims 1/2 mile range. It's about 1/4mile to my gate/mailbox through the trees and they work fine. I mount one outside the gate and two on the fence near the drive, one close to the gate and one further down. The box claims you can use up to 8 sensors on one receiver but the most I've had is 3. I have a receiver in the house and one in the shop. The different sensors make different alerts - one beeps multiple times. This way I can tell if a carrier/potential thief/axe murder or even friend/family is outside the gate or has gotten in with or without the code and is coming down the drive.

The only problem I've had with these is the contacts on a couple of old sensors have corroded when a AA battery leaked. I now put a glob of dielectric grease on the contacts and check the batteries once a year or so.

JKJ

[Tony Zona]

Thanks. Sorry for the hujack.

[Edward Weber]

Current status
467301
Do they have a time machine?

[Bruce Wrenn]

Current status
467301
Do they have a time machine?


Ground Hog Day?

[Dick Strauss]

Why are shipping companies not refunding the extra amount paid when a package is shipped next day AM and arrives several days late? This is causing companies with employees in the field lots of time and money. The shippers (like FedEx) have CYA language on their websites saying 'we hope to get your package to you by this time'.

[Jack Frederick]

Well I will be darned, or worse. I just now rec’d the chisel. Ordered on 10/2, in FedEx hands 10/5 and I rec’d the replacement from TWW which they re-shipped on 10/25. Just had a conversation with TWW and they’re think the original will still show up. They have been excellent to deal with. This week we rec’d all three packages which were ordered in early Oct. FedEx is in deep trouble out here. You can tell that when you never see the same driver twice and those you see are generally quite lost. I have never seen a Ray Iles chisel before. This thing is a beast. Have to give it a go once I get up off the floor on this flooring job at the house. I will be doing more business with Tool for Woodworking.

[Edward Weber]

Glad you finally got somthing

[Ronald Blue]

Well I will be darned, or worse. I just now rec’d the chisel. Ordered on 10/2, in FedEx hands 10/5 and I rec’d the replacement from TWW which they re-shipped on 10/25. Just had a conversation with TWW and they’re think the original will still show up. They have been excellent to deal with. This week we rec’d all three packages which were ordered in early Oct. FedEx is in deep trouble out here. You can tell that when you never see the same driver twice and those you see are generally quite lost. I have never seen a Ray Iles chisel before. This thing is a beast. Have to give it a go once I get up off the floor on this flooring job at the house. I will be doing more business with Tool for Woodworking.

I'm finding Fedex is just sucking all the way around. An order shipped on Monday November 29th was progressing across the country. Made it to St Peters Missouri yesterday and these were all early AM entries. Departed at 3:17 AM presumably for the closest distribution center to me. Next updates say Big Timber Montana. Now 2 entries for there. It's physically impossible to drive that distance in 12 hours. So did my ground shipment become an air shipment? Did they damage the bar code and it's not scanning correctly? Is their system just that big of a mess? It still says delivering tomorrow. Waiting to see the next update. There have been numerous packages lately that get delayed because of "damaged" labels. I think when you rely totally on contractors to do almost all the handling unless it's an over night delivery you end up with little control of the process. Their business model is crumbling in my opinion.

[John K Jordan]

Did you read about the FedEx driver who dumped 100's of packages in a ravine? Might explain some missed deliveries.

https://www.nytimes.com/2021/12/02/us/fedex-packages-dumped.html

[Jack Frederick]

I saw that John. You have to wonder how someone would get to the point that rather then deliver the goods in todays digital world that it would simply be better to just dump them. FedEx was the gold standard in shipping, but the service went to hell when turned over to franchisees. I had multiple discussions with their offices and they said the Roseville, CA area was a mess, but certainly was not alone as they are having problems across the country. So, the Gold Standard has spotty service now. I received the original chisel shipped on 10/05 on 11/22. The box was thrashed but a 1/2 Ray Iles chisel cannot be hurt. A friend was visiting when the second chisel arrived. we called TWW and he bought it. Very quick delivery on that one. TWW were excellent and engaged throughout this whole ordeal. Now when I call them they pick up and say, “Hi Jack!” ;)

[Prashun Patel]

That logistics works as well as it does is a miracle. We ship a ton of things for business throughout the world. Consumers think it all happens miraculously. When the fragile system gets stressed and the real people in the process start to break, we sit here behind our keyboards and talk about how bad the company is. Yes it sucks. But it’s more complicated than particular incidents.

[Stan Calow]

Current status
467301
Maybe they just got the year wrong.




Our UPS guy said they (and FED EX) no longer ring the bell because of COVID protocols. They are continually tracked by GPS and timed to meet quotas, so they have big incentive to cut corners. Our USPS guy is the best: right to the door, knocks, and puts packages where they cant be seen from the street.

[Mike Henderson]

Most package deliveries to me work well. However, one local company, OnTrac, is just horrible. On more than one occasion they claimed to have delivered a package but didn't. When pushed, the package was "found" at the hub. I refuse to have any package delivered by them.

Generally UPS is good, but I had a problem with them delivering some wine, which had to be signed for. UPS has good tracking of their drivers, which allows you to see where the driver is with your package. I was following the guy/gal and s/he was only a few stops from my house. Next thing I know, I get a message that they tried to deliver but no one answered.

So I go and check my doorbell - works. Ii also have two dogs who go crazy if someone knocks or rings the doorbell - not a sound from them. And my garage door was open so the driver had to know we were home. The driver just didn't want to take the time to do a signature delivery.

So I wrote a letter to UPS HQ and complained. Eventually, I got a call from the main office and the caller told me that they had contacted the local office and the driver was "counseled".

But, overall, UPS does a good job. Amazon deliveries also are very good. Sometimes I get a picture of the package showing where it was delivered.

Mike

[Ken Fitzgerald]

UPS and Fedex work most of the time locally. I really think it depends on the individual delivery person.

[Clint Baxter]

Have had issues with UPS, FedEx and USPS. Usually FedEx delivers at a decent hour but not so for the other two. You have no idea when they may deliver an item. I've checked at 8:00 PM and sometimes even later and found nothing, but then find an item sitting outside the door the next morning. In the rain, or in the snow. FedEx sends a text so I usually go looking for for it if I'm at home. And sometimes that means going to the neighbors house to find my item. They have the save number address, just on a different street. I guess what makes it too confusing is that they live directly across the road from me, seeing as I live on a large corner lot that the road curves around. They even came over and dropped off one of my packages just last Sunday, a large office chair, that they had to load into their van to transport.

I wish UPS would ring the bell when they do their drop-offs. I typically get an e-mail saying the package has been delivered, but I'm not in the habit of checking my e-mail before going to bed. And it is well after dark when they typically deliver now.

I guess the new nighttime routine is to put out the dogs and then go look for packages while they do their business. And if I'm lucky, get SWMBO to do so as well.

Clint

[Jim Koepke]

UPS and Fedex work most of the time locally. I really think it depends on the individual delivery person.

Our Fedex driver used to be two doors down the road from us. We were usually his last stop for the day. It seems him and his wife may no longer be owners of the route.

Another problem we have is being off the road a way. Our mailbox is in front of a neighbor's house so some drivers try to deliver to them. At times they haven't had clear numbers on their house.

Some of our USPS drivers will not come down the driveway with large packages. The Postal Service has a rule against backing up their vehicles. They don't have windows in the rear. Some drivers will back up their vehicles anyway. In my area the Postal Service has independent contractors at times. They often drive their own vehicles and don't always follow the 'no backing up' rule.

Lately our mail has been coming very late in the day. It may be due to a carrier doing two routes to cover for our regular carrier. My understanding is they like this route and have seniority to get it when the routes are up for bid. They also have a chronic medical condition that takes them off work for extended periods.

Now when the mail is picked up even after 5:00pm it tends to be yesterday's mail. If a package is delivered the USPS informed delivery lets us know about a half hour after it is delivered. We live in an area that doesn't get cell service so it takes about a half hour after delivering to us for the carrier to get into an area with cell service.

jtk

[Jeff Roltgen]

Working in my shop today, after reading this thread, when over my shoulder, noticed light from the front door swinging open. As I'm running a big bit on the shaper, I remained focused, finished what I was doing, taking a few moments, then looked towards the door. Fed Ex guy is holding a package over his head with a big grin on his face, as if to say: "got one for ya!".
Box is in perfect condition.
Why yes, in fact, it is Sunday.

Like any operation or service, things can go a little south, completely sideways, or off the rails entirely. Speaking for myself, I'm continually trying to remember; not everything everybody does works all the time, every time, every where, for every one, It's life. I do like to believe the vast majority of us are sincerely just trying to do our best. Also helps me feel a deeper gratitude when things do work out well. This was one of those moments, so I felt credit needed to be given in some way. There's still some darn good service going on, every day!

Jeff

[Brian Elfert]

Fedex Ground has been delivering on Sundays for almost two years now. A guy I know has a brother who is a Fedex Ground contractor. He runs a Fedex Ground route for his brother on Sundays because his brother can't hire enough employees.

I ordered a tool from Home Depot last week. Originally estimated to be delivered today then it said early arrival this past Friday. I was pretty sure Friday would not happen since the package shipped from Ohio on Thursday. The package finally hit Minneapolis mid morning today so too late to get delivered today. It should get delivered tomorrow along with another package. Getting the tool a day late isn't a major issue although I'll use it as soon as I get it. An much worse issue happened with Fedex Express at work Thanksgiving week. We had a major piece of networking gear with next day replacement fail on Monday. A replacement was shipped priority overnight from California. It didn't end up leaving California until Tuesday so we didn't get the replacement network gear until Wednesday.

[Kev Williams]

Any/All shipping companies have their bad days like anyone else, but it's the end customer who's the main victim. Whenever I see a shipping truck on the news totally ablaze on a freeway somewhere, I stop and think about who-all's stuff is in that truck or trailer that they won't be getting...

Last Tuesday I tried my best to get a partial shipment of parts to a customer he wanted overnighted, I just didn't have time to make it happen. So I spent the rest of the day and most of Wednesday getting together a package worth the overnight fees, customer was happy, as he could build parts on Thursday, and he was going to be out of town Friday-- Thursday he gets an email from UPS that the plane his parts were on had mechanical issues and his parts wouldn't get there till Friday... Heavy sigh... Whaddya do?

[Jim Koepke]

During my days as a field service tech the best thing about FedEx was the proliferation of their pick up/drop off counters all over the area. Parts for customers could be overnighted close to where they were needed and be there for my first or second call. Very convenient. Not sure if that still works as it used to. My biggest problem was with the crew back at the home office deciding they didn't want to ship my part via FedEx and then not being able to get the part because UPS couldn't deliver to a FedEx location.

jtk

[Brian Elfert]

I wonder if UPS and Fedex locations when they have to order parts can only have them delivered via Fedex/UPS? Some companies only ship via one shipper because they get volume discounts and their systems are set up to send data to their shipper of choice.

I read once that the Postmaster General's office won't accept any Fedex or UPS overnight letters. You have to use Priority Express overnight. Priority Express sucks because in my experience there are many places where it is a two day service and not as good of a guarantee as Fedex/UPS used to offer. I bet Priority Express overnight is even worse service now.

[Ronald Blue]

That logistics works as well as it does is a miracle. We ship a ton of things for business throughout the world. Consumers think it all happens miraculously. When the fragile system gets stressed and the real people in the process start to break, we sit here behind our keyboards and talk about how bad the company is. Yes it sucks. But it’s more complicated than particular incidents.I know quite a lot about it actually. The vast majority of ground shipments if they are going more than 2 days travel away move by rail. At least if they are moving from the west coast to the midwest or the midwest to the west coast. My former employer moves 1000's of UPS and Fedex trailers per week. They move on guaranteed service trains across the country. I originally thought my shipment was coming that way. Who knows now? I don't consider the system to be fragile. The most common disruption is weather by far. As for the system not "delivering" as intended. That's usually human failures. Like I originally said when you choose to contract the work out to the lowest bidder you get what you pay for. The semi's running up and down the road are contracted. As I understand it most of the ground delivery people are also contracted. It just adds another layer to the process but with that layer the control of the process is diminished. It's just not that complicated. Their systems weaknesses have became glaringly exposed as the volume increased.

[Dave Fritz]

Fed Ex hung a bag on our fire number down at the end of our driveway behind a snow pile. We thought it was a piece of plastic that had blown in on the wind. Very disappointed. USPS or UPS works best for us.

[Warren Lake]

I lucked out with UPS. They lost a shipment one time and paid for it. Then ordered car polish from LA and it made it to 20 miles away from me and clearly saw they broke a gallon flinging it into the truck even left polish on the truck where they broke it. To make a claim with them is impossible I went on the fish net and saw 3 million people that tried, maybe it was more. Iwasnt going to be added to that list.

For shipping I had some regular customers that got a whole other level of cost. I put stuff on their accounts and we benefited from their cost level. My driver was older and outstanding. When injured he put stuff in the truck for me, when i wasnt there I left my shop open and he went in and loaded and then locked the shop up.

You will never know what you get as this all depends on humans and too many dont have a proper mentality. If they dont like their jobs they should quit and go find something they will put some care into instead of causing grief.

[Jim Koepke]

Surely some of the problems are caused by the bean counters with stop watches.

People pushed to their maximum abilities will make mistakes. They will also be very likely to become hateful of those for whom they work.

Years ago in a shipping department it was standard operating procedure to put tape across the ends of a box. It seems some bean counter at Amazon (or other establishment) has done a cost analysis of how much it cost to put tape on the end of boxes compared to how many boxes actually break open for lack of end tape and lose the contents. In the long run it probably costs less in time & tape to not put tape on the end of boxes than it does to replace a lost shipment or two.

Bean counters control everything.

Some figure in employee burn out as part of the cost of doing business. If you see a business that is always hiring, you may also notice none of the employees have been there long.

At one time it seemed every hardware store had an old guy working there who not only knew where everything was they also knew how to use it and what other items you might need to get through a job.

Now days you are among the fortunate if you have an independent family owned hardware store in your area.

jtk

[Brian Elfert]

UPS and USPS both use mostly full time employees to do deliveries. They are union workers with a full benefits package including a pension. Folks who make good wages and benefits tend to like their jobs better and do better at their job. It is a career for them, not just a job.

Fedex Ground uses contractors for the final delivery. The contractors often have to pay low with potentially no benefits to make a profit. Fedex Ground delivery employees are unlikely to make it a career so many could care less about job performance.

[Brian Elfert]

I'm mildly upset with Fedex right now. I have two ground packages sitting at two different local terminals that are now late. One was supposed to come Sunday and the other was supposed to come today. The silly thing is both were at the local terminals on Sunday so no reason they shouldn't have been delivered today.

It isn't the end of the world as neither one is really time sensitive. One is a tool I wanted to use this weekend while it was still somewhat warm outside. If the work waits until spring it won't hurt a thing. The other is some access points and there is no big hurry to get them installed. I wasn't going to be able to do anything with them tonight at least.

[Mike Chance in Iowa]

We had a problem with Fedex last week too. Parts were ordered with Overnight shipping, sent out on Thursday and scheduled to arrive on Friday. Friday night and still no package. Tracking showed it was received on Thursday and no further updates. Saturday afternoon and still no delivery. Tracking showed it was at a hub 2 hours away as of 8am. Sunday evening and still no delivery. Tracking showed it had moved to another hub 1 hour away as of 8am. I called Fedex to see what was going on and ask about their money-back guarantee on Overnight shipping. All guarantees are suspended thru January 2022. I questioned why it has been sitting in two different hubs all weekend. The response was Saturday and Sunday Delivery options had not been selected and paid for and they only deliver Overnight packages on weekdays. Fedex delivered the package at 2pm today.

I understand everyone is working hard at trying to keep up with deliveries, but it's frustrating to have to really search all their delivery exceptions. Years ago, pre-covid, I had a customer request Overnight USPS shipping. I worked my tail off to get their rush order out the door and drove it to my local Post Office to drop off before their deadline. The customer called and was irate it didn't arrive the next day. While USPS had no problem taking my payment, apparently the destination post office treated all their overnight packages as regular mail and they didn't deliver mail on Saturdays. There was no way I could know that! I don't ship anything overnight now.

[Jack Frederick]

Prashun, I have always wondered how things magically appear and have rejoiced at how cool it is that the system works.. In ‘18 on a Tues morning I purchased a component from Auckland, NZ. Thur at 11 am it was dropped over my gate. Remarkable! I agree that the problem is personnel. With the ability to see the in depth tracking info you can see that each touch on the product was pencil-whipped to get onto another bar-code to do the same. Taht said, those people are directed or encouraged to fail. I expect and the consumer deserves to be notified if something is awry. It is all software related. I knew I had no choice but tolerate the slow motion delivery. Tools For Woodworking however as a responsible vendor ended up holding the bag on the incompetence of the local FedEx franchisee. They immediately shipped the first order and after multiple touches three weeks later honored the customer., me, by shipping another. I was self-employed for 50 yrs. If an order is not delivered as expected, it takes only one problem with an order to make it an unprofitable sale.

[Brian Elfert]

I am beginning to think my three Fedex packages might arrive at some point in 2022 or 2023, if ever. Two of packages have been in the local area for a few days. They were supposed to be delivered today, but that isn't happening. The other package just keeps being moved from one local depot to another.

[Ronald Blue]

I'm mildly upset with Fedex right now. I have two ground packages sitting at two different local terminals that are now late. One was supposed to come Sunday and the other was supposed to come today. The silly thing is both were at the local terminals on Sunday so no reason they shouldn't have been delivered today.

It isn't the end of the world as neither one is really time sensitive. One is a tool I wanted to use this weekend while it was still somewhat warm outside. If the work waits until spring it won't hurt a thing. The other is some access points and there is no big hurry to get them installed. I wasn't going to be able to do anything with them tonight at least.


Brian I think your assessment of the difference between employees and contracted services is spot on. I know several people who made careers with UPS and USPS. Fedex baffles me in their delivery system anyway. With UPS and USPS for that matter the delivery always comes through the same relatively local hub. Most of the time Fedex comes from the closest hub about 35 miles away. Other times it comes from a hub in a different state that is about 70 mile away. Just seems like that is part of the issue. That and usually the UPS driver is the same or one of a couple. Fedex seems like it's someone different I've never seen half the time. I know with todays technology routes are mostly plotted for them to save(supposedly) miles and time. I did receive my order yesterday. Tracking never changed though. Showed it went from St Louis to Big Timber Mt back to me (3 hrs from St Louis) in a little over 24 hours. Possible by air but not by road. Anyway stay tuned for the next installment of "Where's my Package".

[Jim Koepke]

Two of packages have been in the local area for a few days. They were supposed to be delivered today, but that isn't happening.

If you are able to go to the local hub it might be worth a call to see if they can find the package for you to pick up. This used to work for me in the past.

jtk

[Brian Elfert]

If you are able to go to the local hub it might be worth a call to see if they can find the package for you to pick up. This used to work for me in the past.


The stuff isn’t that important. I’m just annoyed that delivery keeps getting delayed.

[David Jurincie]

I ordered a moisture meter from Nyle that was shipped FedEx and it requires a signature for delivery. FedEx texted it was scheduled to be delivered Friday 12/3 and late that day said it was rescheduled to Monday 12/6. They attempted deliver when I was not home on Saturday. Next message said they would attempt delivery again on Tuesday 12/7. I was in the house on Sunday and my wife said she saw the truck leaving. I received a text that no one was at home to sign for it and they would attempt delivery one more time before returning it to Nyle. They never even rang the bell. I called the 800 number within 5 minutes and was told they have no way to contact the driver and no process to let me talk to a supervisor or escalate this. They are now diverting it for pickup to a local dollar store and said it would be there yesterday, then today, now tomorrow. I order quite a bit online and understand logistics and what is going on in the world right now. I am hearing a lot of stories like this specifically about FedEx. Very disappointing.

[Alex Zeller]

I have some camera gear that was loaded on the truck at 1:30(ish) yesterday morning saying it was going out for delivery. It never showed up and still says it'll be delivered yesterday. I have a second package that should be here today (I have my doubts). When I talked about FedEx a coworker told me about how he gets his pet food from Chewy. His latest auto delivery has been sitting down at the local depot (over an hour away). When he called they said it might be delivered this week (or maybe not). So he called Chewy who sent next month's shipment over night free of charge (shipping and pet food). I can't think that Chewy is too happy about having loosing profit on a sale to keep a customer happy.

[Ronald Blue]

I ordered a moisture meter from Nyle that was shipped FedEx and it requires a signature for delivery. FedEx texted it was scheduled to be delivered Friday 12/3 and late that day said it was rescheduled to Monday 12/6. They attempted deliver when I was not home on Saturday. Next message said they would attempt delivery again on Tuesday 12/7. I was in the house on Sunday and my wife said she saw the truck leaving. I received a text that no one was at home to sign for it and they would attempt delivery one more time before returning it to Nyle. They never even rang the bell. I called the 800 number within 5 minutes and was told they have no way to contact the driver and no process to let me talk to a supervisor or escalate this. They are now diverting it for pickup to a local dollar store and said it would be there yesterday, then today, now tomorrow. I order quite a bit online and understand logistics and what is going on in the world right now. I am hearing a lot of stories like this specifically about FedEx. Very disappointing.

I've experienced Fedex customer service as well. It's impossible to talk to anyone of authority. As for not being able to contact the driver that's quite possible with the contracted services. The drivers aren't employees and they wouldn't have any direct contact with them. They have extremely low accountability. I have a package that was supposed to deliver yesterday but it was still in Chicago. It did finally move after 4 days and says delayed but delivering tomorrow. We shall see.