Curt Harms
09-25-2021, 11:25 AM
I wasn't sure whether to LOL or shake my head at the following. I received the following email a couple days ago.
This is xxxx from AOL Senior Technical Support and this is a follow-up in reference to a problem report filed on your behalf concerning problems with AOL.
I would like to apologize for the inconvenience this issue might have caused, but let me assure you that I have been assigned to your Case Number xxxxx.
I tried reaching out to you the phone xxxxxx but was unsuccessful. It is important that we can speak to you as additional troubleshooting / details on your computer might be required.
I would appreciate it if you could reply to this e-mail with the status of your problem (Resolved / Unresolved) and with the best date, time and alternative phone number where I can get in touch with you. I will make a follow up call later today. This ticket will be automatically closed if we do not hear back from you.
Both SWMBO and I had verizon email address from when Verizon ran their own email. Not long after they bought AOL and Yahoo they transferred Verizon email to AOL. We didn't change because we were able to keep xxxx@verizon.net email addresses and those weren't used by spammers to any major extent. We use Thunderbird so have local addresses and messages. She was unable to get into her email account - she could log into AOL - so called AOL support. That was a waste of time. She then paid for an extra super duper support plan. That didn't help either. We spent time with a "Senior Tech Support" person, gave them remote access to a not-used-for-anything-important Windows install. He remoted in, executed some commands and declared that he was unable to help further. We set her up with a better email provider.
When did this happen? LAST NOVEMBER! Only 10 months to follow up on a support request? I'm in awe:rolleyes:
This is xxxx from AOL Senior Technical Support and this is a follow-up in reference to a problem report filed on your behalf concerning problems with AOL.
I would like to apologize for the inconvenience this issue might have caused, but let me assure you that I have been assigned to your Case Number xxxxx.
I tried reaching out to you the phone xxxxxx but was unsuccessful. It is important that we can speak to you as additional troubleshooting / details on your computer might be required.
I would appreciate it if you could reply to this e-mail with the status of your problem (Resolved / Unresolved) and with the best date, time and alternative phone number where I can get in touch with you. I will make a follow up call later today. This ticket will be automatically closed if we do not hear back from you.
Both SWMBO and I had verizon email address from when Verizon ran their own email. Not long after they bought AOL and Yahoo they transferred Verizon email to AOL. We didn't change because we were able to keep xxxx@verizon.net email addresses and those weren't used by spammers to any major extent. We use Thunderbird so have local addresses and messages. She was unable to get into her email account - she could log into AOL - so called AOL support. That was a waste of time. She then paid for an extra super duper support plan. That didn't help either. We spent time with a "Senior Tech Support" person, gave them remote access to a not-used-for-anything-important Windows install. He remoted in, executed some commands and declared that he was unable to help further. We set her up with a better email provider.
When did this happen? LAST NOVEMBER! Only 10 months to follow up on a support request? I'm in awe:rolleyes: