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Ryan Griffey
05-28-2021, 9:31 AM
For those with a large Laguna bandsaw would you buy it again?

I’ve read a lot of the old threads but the reviews are minimal. Seems that the chief complaint about Laguna is the customer service. And I hate giving my money to a company that has poor service.

But my current focus is the Laguna at $5000 or the SCM 640 at $8000. Pretty big jump in price.

I know from old threads most folks are very happy with the SCM saws. Really curious if any Laguna owners will chime in?

Patrick Kane
05-28-2021, 9:51 AM
I have an LT20 and think its a fantastic saw. Mine is from 2004, and i am the second owner. Im sure the 24 and 36 models are 10x more stout and capable. The 20 is nice for me, because 1) ceiling height, 2) i can run a 3/8-1/2" blade without changing out the guides, which makes this a great resaw and curve cutting machine for general furniture work. I dont know that a 24"+ saw would be as excellent of an all-around machine.

David Kumm
05-28-2021, 12:06 PM
If both saws are ACM the price difference doesn't sound right. I'd find out the specs of each as there is no way SCM is getting 3K more for basically the same saw. ACM makes two series so make sure the Laguna ACM isn't the lighter series. Dave

Ryan Griffey
05-28-2021, 12:39 PM
Patrick,

Have you dealt with Laguna customer service at all? Ordered any parts for your saw?


I have an LT20 and think its a fantastic saw. Mine is from 2004, and i am the second owner. Im sure the 24 and 36 models are 10x more stout and capable. The 20 is nice for me, because 1) ceiling height, 2) i can run a 3/8-1/2" blade without changing out the guides, which makes this a great resaw and curve cutting machine for general furniture work. I dont know that a 24"+ saw would be as excellent of an all-around machine.

Ryan Griffey
05-28-2021, 1:47 PM
David

I’m just basing it off both saws being listed as 24”. I believe the SCM has a much larger resaw capacity.

Maybe the 20” SCM is more comparable to the Laguna 24”. I haven’t gotten that far in my research.


If both saws are ACM the price difference doesn't sound right. I'd find out the specs of each as there is no way SCM is getting 3K more for basically the same saw. ACM makes two series so make sure the Laguna ACM isn't the lighter series. Dave

Patrick Kane
05-28-2021, 2:24 PM
Patrick,

Have you dealt with Laguna customer service at all? Ordered any parts for your saw?

I dealt with Laguna CS once. I ran a resaw king(just received it back from resharpening) and cut about 4' of walnut, before a ceramic guide insert came loose and ruined the blade. I didnt expect anything, but messaged Laguna anyway. They told me to super glue the ceramic insert in place, and a week later i received a brand new resaw king. I didnt fly off the handle and make demands, they sent me the blade unsolicited. That was for a saw that was 12 years old at that point, and i am not the original owner.

This came up before. On these size/quality of machines, what parts do you envision you will need? Aside from tipping it over, i cant imagine a scenario where you would need to buy a new wheel, or replace the table trunnion.

Ryan Griffey
05-28-2021, 7:22 PM
I’ve bought a couple machines from Hammer in the last seven years. There’s always something that needs attention after the machine is delivered.

Customer service through Hammer was a nightmare. That’s why I’m asking.


I dealt with Laguna CS once. I ran a resaw king(just received it back from resharpening) and cut about 4' of walnut, before a ceramic guide insert came loose and ruined the blade. I didnt expect anything, but messaged Laguna anyway. They told me to super glue the ceramic insert in place, and a week later i received a brand new resaw king. I didnt fly off the handle and make demands, they sent me the blade unsolicited. That was for a saw that was 12 years old at that point, and i am not the original owner.

This came up before. On these size/quality of machines, what parts do you envision you will need? Aside from tipping it over, i cant imagine a scenario where you would need to buy a new wheel, or replace the table trunnion.

Andrew Hughes
05-28-2021, 7:52 PM
I wonder how many resaw king blades laguna has given away to slow down or reverse the bad customer service rap they were given more then a decade ago.
If I were in their shoes that’s what I would do the same.
They used to be in Costa Mesa out here in California. If I remember correctly they moved that store that sharpens blades to N Carolina.
I used to have a 16 inch bandsaw that worked fine I sold it. For a bigger one.
I met a woodworker David wade that has a 24 inch laguna saw it was very impressive. I left his shop feeling less than.
Since the used market is pretty thin right now I suggest you get it.
Good luck

Cary Falk
05-29-2021, 12:47 AM
I have a LT18. It replaced a Grizzly G0513x2. I bought it over the G0701 because with tax and shipping the Grizzly was more expensive. The saw is ok. I am not overly impressed for the money. I have a Laguna HD shaper which I love. My one time dealing with customer service was when I had some questions before I bought the shaper. They couldn't answer basic questions about it. The manual had pictures of the Powermatic in it. That was about 5 years ago.

Erik Loza
05-29-2021, 11:17 AM
No dog in this fight but I’ve delivered about eleventy-million big bandsaws. To the OP, as long as you are getting the Italian version, the only thing that could go wrong is the delivery part. If the machine arrives safely, there won’t be anything to worry about. Bandsaws are about as simple a machine as there is and Italian ones are kind of dummy-proff to work on. Hope this helps,

Erik

Dave Sabo
05-29-2021, 11:31 AM
LT is a mixed bag at best on customer service.

They made their bones on combo machines and Italian bandsaws, sadly they no longer sell combos and Italian bandsaws seem to have been relegated to the we’ll sell ya one if you really want pile.

If strong CS is a priority, best look elsewhere.

Peter Kelly
05-29-2021, 7:55 PM
If both saws are ACM the price difference doesn't sound right. I'd find out the specs of each as there is no way SCM is getting 3K more for basically the same saw. ACM makes two series so make sure the Laguna ACM isn't the lighter series. DaveWhat's odd is that none of Laguna's models are advertised by ACM, only their "Jolly" and "BS" series machines: https://www.acmitaly.it/macchine/seghe-a-nastro-1?

Tom Trees
05-29-2021, 8:27 PM
From looking at Laguna's site, there is the 24x17 and the 24x24
I'm guessing the picture is of the 24x17 and the 24x24 isn't the one pictured, and the latter being a much taller machine?

Apart from the column of the new line of Laguna's being tapered, It looks like similar build to the ACM star/SNA 600, but the table is heavier looking with that deep slot compared to the shallow one on mine.
The trunnion has a rack and pinion compared to a simple bolt for locking the table.
It has a foot brake, and what looks... to be removable tires compared to vulcanized ones, and the guides aren't the traditional ones.
My saw weighs 280kg, so guessing the saw would be a good bit heavier with those parts.

Bobby Robbinett
05-30-2021, 6:47 AM
I have a friend that has one of their 24” models. I don’t know a whole lot about it but he also has a 24” Grizzly which he likes a lot too. I could ask him his thoughts on the Laguna and post them this evening or tomorrow. I have another friend that runs a large Northtech bandsaw and it I have used some. It has more power than I can ever imagine anyone needing. It is the best bandsaw I have ever used. Can resaw in a production environment.

David Kumm
05-30-2021, 9:53 PM
Laguna used to mention the saws from Italy in their write up but I don't see that now. I'd ask who makes the saw. If it is still ACM it is the Star series based on the wheel dimensions so not comparable to the SCM saw. I would not rule out a decent Taiwan machine. Bandsaws are pretty simple machines. Balanced wheels and a strong frame are most important. Some of the Extrema stuff isn't bad. Dave

Ryan Griffey
05-30-2021, 11:34 PM
I currently have a Grizzly G0513x2. I don’t want to bash Grizzly as they have some very dedicated followers. But it’s never been a great saw. It’s just ok.

I’m going to keep the Grizzly for now with a smaller blade for curves. But I want a dedicated saw for panels and lumber breakdown.

I’ve found one Laguna LT24 used but it’s several hours away and trying to get information out of the guy is like drying to draw water from a rock.

Thanks for the feedback thus far. The tool dealers are still advertising the Laguna as “Italian”.

I’ll probably have to bite the bullet and talk to a salesperson. It’s so hard to tell what your getting for spending a couple thousand more.

Bobby Robbinett
06-01-2021, 6:43 AM
Spoke to my buddy about the Laguna 24 versus Grizzly 24 and he said the Grizzly/Shop Fox was just as good performance wise. His Grizzly is newer than his Laguna. He said he abused that Grizzly and it just keeps on going. According to him the Laguna just has nicer fit and finish in addition to things like nicer knobs and levers and such.

Clifford McGuire
06-01-2021, 8:27 AM
I’ve bought a couple machines from Hammer in the last seven years. There’s always something that needs attention after the machine is delivered.

Customer service through Hammer was a nightmare. That’s why I’m asking.

I'm getting to the point where this would be enough to look elsewhere.

Mike Wilkins
06-02-2021, 10:30 PM
I have owned a LT18 since 2001 and it has been a great machine. No problems with customer service with my one and only call about the machine. One of the ceramic guides came loose and the CS guy instructed me to use gel super glue. Fine since then. I would buy another one in a heartbeat since they are stout beasts.
There were a lot complaints at one time about their customer service, but like any good company, got their act together. Still a class act.