What is your return/refund policy re:COVID-19

[Ross Moshinsky]

For those working with customers that need things for events: What is your policy?

Right now what we're doing is adding a message in the signature of our emails basically stating if you confirm an order, don't expect a full refund. Partial refunds on a case by case basis. If you've approved proofs, there's a chance you might not get anything back.

I'm also recommending customers do not put dates on any of their items.

[Kev Williams]

I rarely do that type of work, and have only ever been paid before a job when a customer is insistent about it. As to a refund, depends on if I started and/or finished the job. If not, they get their money back. Otherwise, any refund depends on time/materials I've invested...pretty much how you're doing it ;)