Chris Thomason
10-15-2018, 6:38 PM
Has anyone been able to get small parts from Rayfine after their laser purchase? I purchased a Rayfine CO2 laser about a year and a half ago and have been quite satisfied with the quality of the machine. Easily surpassed my expectations.
I wanted a couple extra lens holders and paid for them back in May and they confirmed receipt of payment at the time. After a month I had not received anything and was told it was on a slow boat. No big deal. In July they told me they would resend. Well now its October and I still don't have anything and have not been able to get a response back to my inquiries. Not sure if this is a rare mistake or if it has happened to anyone else before.
The lost cost for the lens holders is not a huge deal, but I am now looking for a fiber laser and not sure if I should consider them again or not. The machine so far is better than expected, but I recognize that eventually I will require replacement parts and need a reliable source.
I wanted a couple extra lens holders and paid for them back in May and they confirmed receipt of payment at the time. After a month I had not received anything and was told it was on a slow boat. No big deal. In July they told me they would resend. Well now its October and I still don't have anything and have not been able to get a response back to my inquiries. Not sure if this is a rare mistake or if it has happened to anyone else before.
The lost cost for the lens holders is not a huge deal, but I am now looking for a fiber laser and not sure if I should consider them again or not. The machine so far is better than expected, but I recognize that eventually I will require replacement parts and need a reliable source.