Linda Mehlenbacher
08-24-2018, 9:19 AM
Hi,
I have an Epilog 35 watt laser I bought in Feb 2008. The tube was replaced in 2010 (2007 tube from Epilog). I recently sent my tube to Evergreen Laser in Ct - I bought their refill service on eBay for $800 plus $60 for return shipping and 1 year warranty. should have been a 5 - 10 day deal but on the second week it was there, I emailed to see how it was going and when to expect it to be shipped back. My reply back was " we're on vacation this week".....OK. Not happy still waiting the following week - emailed on a Tuesday and they said it needed a rebuild and they just happened to have a special deal for $1450 (minus my 800). I have orders!!! They gave me options 1) guarantee for 3 months refund 100 from my 800. 2) Send back within a year warranty and have the rebuild done within that year. I choose option "2". They said it was only putting out 35 watts....it's a 35 watt tube and they said they like to see 40. OK...send it back to me and I'll send it for rebuild during my slow season. Didn't hear back so I called that Friday to see where it was and they said it has to have a rebuild because NOW it's not putting anything out(watts). OKAY.....NOW my 5 - 10 days turned into FIVE WEEKS! I got it back this past Tuesday and it works fine but the red dot pointer is very weak. I can see it with the room lights off. I pulled the tube out and turned the laser on and pointed it towards the wall and a white piece of paper and the red laser is VERY dim.
So, my question is - is it OK to use with the red dot pointer so dim, or is there something going on inside the tube that they did when rebuilding it? They aren't answering my emails now. Absolutely horrible communication skills for this business.
Thank you for any answers to my dilemma!!
I have an Epilog 35 watt laser I bought in Feb 2008. The tube was replaced in 2010 (2007 tube from Epilog). I recently sent my tube to Evergreen Laser in Ct - I bought their refill service on eBay for $800 plus $60 for return shipping and 1 year warranty. should have been a 5 - 10 day deal but on the second week it was there, I emailed to see how it was going and when to expect it to be shipped back. My reply back was " we're on vacation this week".....OK. Not happy still waiting the following week - emailed on a Tuesday and they said it needed a rebuild and they just happened to have a special deal for $1450 (minus my 800). I have orders!!! They gave me options 1) guarantee for 3 months refund 100 from my 800. 2) Send back within a year warranty and have the rebuild done within that year. I choose option "2". They said it was only putting out 35 watts....it's a 35 watt tube and they said they like to see 40. OK...send it back to me and I'll send it for rebuild during my slow season. Didn't hear back so I called that Friday to see where it was and they said it has to have a rebuild because NOW it's not putting anything out(watts). OKAY.....NOW my 5 - 10 days turned into FIVE WEEKS! I got it back this past Tuesday and it works fine but the red dot pointer is very weak. I can see it with the room lights off. I pulled the tube out and turned the laser on and pointed it towards the wall and a white piece of paper and the red laser is VERY dim.
So, my question is - is it OK to use with the red dot pointer so dim, or is there something going on inside the tube that they did when rebuilding it? They aren't answering my emails now. Absolutely horrible communication skills for this business.
Thank you for any answers to my dilemma!!