terry mccammon
05-03-2017, 10:40 AM
Mods: If the following is off limits, please remove and accept my apologies. I deeply appreciate your work in keeping this forum decent.
I have two Hurricane chucks, the HTC-100 and a HTC-125. I got them both a few years ago and so far as I am concerned they are excellent chucks at a very good price point. That said, at the time they were not furnished with an adapter that used a grub screw. I reverse quite a bit so was always limited in using these chucks. Recently I became aware that the vendor (the woodturning store) would trade in the old adapter for one with a grub screw. I asked for a set and in a few days here were two brand new adapters, the deal being that I would remove the old ones and send them back. That impressed me as they sent me two adapters with no payment on my part up front. Fine, except for the fact that one of the existing adapters would not come out of the chuck. Long, painful story short, after everything I could think of, that adapter was not coming out.
I figured I would live with it and was going to send the new adapter back but did contact the vendor. Long story of emails and so forth, bottom line is that they quickly responded and offered to have me ship the chuck back and they would look at it. Sure enough, I got my chuck back quickly with a nice new adapter installed. All I paid for was shipping my chuck to them.
I have no financial or other interest in this firm, just want to acknowledge very excellent service when received.
I have two Hurricane chucks, the HTC-100 and a HTC-125. I got them both a few years ago and so far as I am concerned they are excellent chucks at a very good price point. That said, at the time they were not furnished with an adapter that used a grub screw. I reverse quite a bit so was always limited in using these chucks. Recently I became aware that the vendor (the woodturning store) would trade in the old adapter for one with a grub screw. I asked for a set and in a few days here were two brand new adapters, the deal being that I would remove the old ones and send them back. That impressed me as they sent me two adapters with no payment on my part up front. Fine, except for the fact that one of the existing adapters would not come out of the chuck. Long, painful story short, after everything I could think of, that adapter was not coming out.
I figured I would live with it and was going to send the new adapter back but did contact the vendor. Long story of emails and so forth, bottom line is that they quickly responded and offered to have me ship the chuck back and they would look at it. Sure enough, I got my chuck back quickly with a nice new adapter installed. All I paid for was shipping my chuck to them.
I have no financial or other interest in this firm, just want to acknowledge very excellent service when received.