Ridgid Customer Support on LSA

[Dick Heatwole]

Just want to give a thumbs up to their support team. A local repair shop got me batteries on the LSA several year ago and my batteries died again. The local repair shop went out of business and I had no proof that the new batteries were ever updated at Ridgid. After talking with the customer service rep she was able to get me up and going again with new batteries. That certainly will help me decide what power tools to purchase in the future.

[glenn bradley]

Getting the LAS established can be as prickly as getting that rebate that made you chose your purchase. Like Dick, all my experiences after finally getting the tools registered have been excellent. I haven't bought batteries in years. Had a shimmy in my spindle sander, parts took too long to arrive so they just replaced it.

[Kevin Womer]

Great to hear, hopefully my drill batteries will hold out a while longer on my Ridgid lithium drill, but when they do I'm headed to HD. I have all registered with LSA too.

[Randy Red Bemont]

Glad it worked out with no problems. I haven't used them for battery replacement but my ROS had issues and was replaced under the LSA. BUT the replacement was a refurbished very used "looked like it was dropped off a truck on the highway used" and that's what they wanted to replace my fairly new ROS with. No way!! I had to argue it out with the HD manager. I finally got a brand new replacement. So the LAS is a good service but be careful.

Red

[Dick Heatwole]

My drill chuck broke, HD tec couldn't get a good part to replace some part. After talking with Ridgid they sent me a brand new X5 Drill. I haven't experienced any problems with their LSA they have bent over backwards to make me happy. Its just the hoops you have to go thru to get the tool warranty but sure has been worth it.

[glenn bradley]

This brings up another wrinkle. I have an authorized service center at Tool-r-Us 30 miles away so the Home Depot 2 miles away won't service any of the Ridgid stuff under an LSA. They state that they have to refer all repairs to an authorized service center if it is within so many miles. My dad gets to use his Home Depot but, I do not. ;-(

[Randy Red Bemont]

Ridgid tells me that if the HD has a tool rental area it is an authorized service center. Mine is a 30 mile drive away.

Red

[Ed Edwards]

Maybe for some of us ignorant viewers, someone could explain what "the LSA" is ???
Ed

[keith micinski]

Lifetime service agreement