Scott Donley
09-24-2005, 5:32 PM
A word on service. I got my new Craftsman 22124 a few weeks ago, so far has been a great saw, good quality, a nickel stands on edge at all four corners with NO movement, cut 8/4 maple with no problems, dust collection is very good, and love the Bessy fence.
That said, I called Orion, I had a few issues (3) The blade insert was not perfectly level, the right extension wing ( I could feel where it joined, unlike the left ) , and I did ask if they had any longevity problems with the new style belt.
The results were, they are sending me a new extension wing, a new insert, and even a new belt to ease my concerns. Then offered to contact Sears and have them install the extension.<O:p
I may never use the new extension, The framing squire I used shows it as level, I even told them that, but I can FEEL it, and they still wanted to send the new one, there words were if you ever feel you need it you will have it.<O:p
To me, that is service, plus, no voice mail, no push #? To talk to, a real live person answered my call. They were great!<O:p
That said, I called Orion, I had a few issues (3) The blade insert was not perfectly level, the right extension wing ( I could feel where it joined, unlike the left ) , and I did ask if they had any longevity problems with the new style belt.
The results were, they are sending me a new extension wing, a new insert, and even a new belt to ease my concerns. Then offered to contact Sears and have them install the extension.<O:p
I may never use the new extension, The framing squire I used shows it as level, I even told them that, but I can FEEL it, and they still wanted to send the new one, there words were if you ever feel you need it you will have it.<O:p
To me, that is service, plus, no voice mail, no push #? To talk to, a real live person answered my call. They were great!<O:p