John Seybold
05-24-2016, 12:18 AM
I've been using a 1.25" Laguna Resaw King blade in my 18" saw for five or six years now. When I first got it, I reserved it for big resaw jobs and cutting veneers, but over time it has spent more and more time on the saw. It cuts so fast and so cleanly, leaving a very narrow kerf, that it has become my default blade for almost everything. It's much more expensive than a stamped blade, but it stays sharp much, much longer and is much more predictable for precise cuts. I often cut tenons on the bandsaw, and it's easy to get them spot on.
Anyway, I liked the blade so much, and missed it so keenly when it went back for resharpening, that I ordered a second to have as a spare. I got it at a reduced price as part of an order of a couple other machines. Since I'd just had my old blade sharpened, I hung it on the wall and ignored it for a year. Well, it came time to send the old blade back for sharpening, so I installed the new blade. Much to my surprise, there was a problem with the set of the teeth. Instead of the extremely smooth cut I was used to, the new blade left deep scores in the wood. I fooled around with it for a while to see if I could figure out what was wrong. I was hoping it was just a tooth or two that I could cut back with a diamond stone, but the problem seemed more fundamental, like a warp in the backing steel ribbon. So I called up Laguna, and then asked me to send the blade in. The tech I talked to said, "Hmm...normally our warranty is only a year..."
I explained that the blade was brand new and had been sitting around as a spare. He said, "OK, I'll see what I can do." The next day I got an email saying that a new replacement blade was on the way. It was the right thing to do, and kudos to Laguna for doing the right thing. The new blade just arrived, and it cuts like a dream. So, I just wanted to report on a good customer support experience.
Anyway, I liked the blade so much, and missed it so keenly when it went back for resharpening, that I ordered a second to have as a spare. I got it at a reduced price as part of an order of a couple other machines. Since I'd just had my old blade sharpened, I hung it on the wall and ignored it for a year. Well, it came time to send the old blade back for sharpening, so I installed the new blade. Much to my surprise, there was a problem with the set of the teeth. Instead of the extremely smooth cut I was used to, the new blade left deep scores in the wood. I fooled around with it for a while to see if I could figure out what was wrong. I was hoping it was just a tooth or two that I could cut back with a diamond stone, but the problem seemed more fundamental, like a warp in the backing steel ribbon. So I called up Laguna, and then asked me to send the blade in. The tech I talked to said, "Hmm...normally our warranty is only a year..."
I explained that the blade was brand new and had been sitting around as a spare. He said, "OK, I'll see what I can do." The next day I got an email saying that a new replacement blade was on the way. It was the right thing to do, and kudos to Laguna for doing the right thing. The new blade just arrived, and it cuts like a dream. So, I just wanted to report on a good customer support experience.