Comcast, you gotta love to hate them

[Ole Anderson]

I renegotiated my package, wanting to ditch my phone in favor of rolling my home security into a "triple play". My home security 3 year deal was about to go up $10/month so I ended up with the phone at no cost in a "quad play" deal, saved $40 per month and they doubled my internet speed to 150 mbps. Down side, techs have been to the house 5 times in the past 3 weeks. But I got a new X1 box with voice remote, a new battery in my security touch screen and a new all-in-one gateway that now rocks wireless. I actually get better speed tests with wireless than wired. Go figure.
http://www.speedtest.net/result/5041021923.png

[Brian Elfert]

It sounds like you had the same sort of install service from Comcast I had. It took at least one tech visit and about ten phone calls to get my cable TV and Internet working when I moved.

My service has been pretty much rock solid since the install got figured out. I did have an issue with losing two channels due to signal strength issues and Comcast had someone out the next morning to fix it.

[glenn bradley]

Can you imagine what would happen if the Time Warner Comcast merger had gone through!!! :D:D:D

[Peter Stahl]

Comcast does seem to have a lot of bad techs.

[Matt Day]

I absolutely hate them. Every phone interaction I've had with them has been poor at best. I have had a couple good techs come to the house though.

[Rollie Meyers]

They were rated as the worst company in America a few years ago, they have done everything in their power to earn that distinction. I would rather drop a anvil on my foot then deal with them.

[Jerry Thompson]

It is great being done with Comcast and only using another providers WiFI and an antenna.

[Ole Anderson]

I wish my viewing tastes went to broadcast stations only, but I need my Science, Discovery, DIY and History channels even more than the usual network drivel. Well except for NCIS, Blue Bloods and a few other good shows.

[Ole Anderson]

Update: I have been trying for years to get a bundle that didn't have the phone and channels I didn't need. Finally got the Preferred triple bundle (230 cable channels w/hi-def and the X1 box, Home security and the 75 mbps internet). Saved $50 per month. Still paying $168 per mo. They tried jacking my previous pricing even though I had a contract until next year. Gave me a $50 refund until their "Broken Promises" department could figure the total refund. I am sure I will be fighting them for months to get all the credits straightened out. And this was only a week after they told me what I had was the minimum I needed to get what I wanted. More online research and talking with neighbors got me the information I needed to tell them what I wanted. I had to work with the folks in home security, who are located in Spokane WA, so I didn't have to deal with robots at an offshore call center. So I finally cut the land line, cell phones only from now on. YeeHa...

[Chris Padilla]

We switched over to Comcast/Xfinity after many years with AT&T. Before AT&T, we had Comcast and I swore I would never ever go back to them.

Well they convinced me to give them another chance and so far, I've been relatively happy with them. I was given some misinformation regarding their supplied gateway and such but we got it figured out and I was refunded all the money I felt was warranted but it STILL takes a bit of effort to right the ship. What kind of gateway do you have, Ole? I was supplied with a Cisco something or other but I bought my own Arris TG862G. I either need to learn how to tweak the Arris better or go back to the Cisco because things don't seem quite as fast with the Arris.

[Rich Riddle]

In the Northern Kentucky area Time Warner just got bought out by Spectrum. Hopefully it will be better than Time Warner was and better than Comcast is for you.
Can you imagine what would happen if the Time Warner Comcast merger had gone through!!! :D:D:D

[Ole Anderson]

Chris, mine is a dual band Arris TG1683g 42 MHz upstream. Modem/router/with phone capability. I was consistently running 180 Mbps down before I downgraded my service. Much better than the previous Arris all in one. It is branded Xfinity (Comcast) and runs $10/mo. Seems like every time I buy a router to save the monthly charge, it gets outdated about the same time it has paid for itself.

[Sean Troy]

In the Northern Kentucky area Time Warner just got bought out by Spectrum. Hopefully it will be better than Time Warner was and better than Comcast is for you.

Not looking forward to changing all my emails again and updating everywhere i use emails as conatact info.

[Chris Padilla]

Chris, mine is a dual band Arris TG1683g 42 MHz upstream. Modem/router/with phone capability. I was consistently running 180 Mbps down before I downgraded my service. Much better than the previous Arris all in one. It is branded Xfinity (Comcast) and runs $10/mo. Seems like every time I buy a router to save the monthly charge, it gets outdated about the same time it has paid for itself.Great! Thanks for that information. Yeah, the wife is on my case to get the Cisco back but near as I can tell when I tried to buy my own, it wasn't availalbe so I went with the Arris I have. Now the Cisco was dual band (2.4 and 5 GHz) but the Arris is not (2.4 GHz only) so I'm wondering....

[Mike Henderson]

In the Northern Kentucky area Time Warner just got bought out by Spectrum. Hopefully it will be better than Time Warner was and better than Comcast is for you.
I think Time Warner just changed their name. See here (https://www.timewarnercable.com/en/support/faqs/our-company/charter-twc-merger/twc-charter-merger-information.html). Looks like Charter is part of Spectrum, also - a merger with Time Warner.

My guess is that the Time Warner name had so much negative connotation that they wanted to get rid of it. A lot of people won't recognize that Spectrum is the same people (and company) as Time Warner was. My wife had Time Warner before we were married. She told me she'd do without TV before ever taking Time Warner again.

Mike

[John Terefenko]

Speaking of my ever loving cable company Comcast, has anyone heard if they are bringing back the YES network now that they got over their hissy fit for a year????

[Curt Harms]

Not looking forward to changing all my emails again and updating everywhere i use emails as conatact info.

Using a third party email provider saves that headache.

[Myk Rian]

Comcast does seem to have a lot of bad techs.

Lately, our private road has been assigned a Tech. And I use that term loosely.
I told him I don't use IE, but Firefox. What's Firefox, he asked? :confused:
True story.

I am really tempted to switch to AT&T.

[Rich Riddle]

Mike,

It sounds like you're saying a rose by any other name is a rose...well I won't shoot the messenger. They are changing their lineup and offering cheaper rates that Time Warner so perhaps some new people/ideas came with the merger.
I think Time Warner just changed their name. See here (https://www.timewarnercable.com/en/support/faqs/our-company/charter-twc-merger/twc-charter-merger-information.html). Looks like Charter is part of Spectrum, also - a merger with Time Warner.

My guess is that the Time Warner name had so much negative connotation that they wanted to get rid of it. A lot of people won't recognize that Spectrum is the same people (and company) as Time Warner was. My wife had Time Warner before we were married. She told me she'd do without TV before ever taking Time Warner again.

Mike

[Mike Henderson]

Using a third party email provider saves that headache.
Or get your own domain name and a hosting service. All hosting comes with email and your email will be "personal". It could be a bit more expensive - a domain name is about $10 a year and hosting is what you can find. I probably pay about $50 a year but I have a bunch of different domains and websites.

So your email would be something like mike@yourname.com And if yourname.com is not available, you may be able to get yourname.us or a bunch of other top level domain name (https://en.wikipedia.org/wiki/List_of_Internet_top-level_domains).

With that, you're not at anyone's mercy for your email address.

Mike

[Mike Dowell]

As a service provide, I despise Comcast. As an employer however, I have to say, it's a dream company to work for. I worked for them many years ago, and it's a company which offers the absolute TOP NOTCH benefits. Not just amazing health insurance, but you get free cable/tv/internet at your house. Not just basic cable either - you get every single thing they have. All the special channels, HBO etc, the phone line, the DVR(only one, others are a monthly fee), and internet at the absolute highest speed they have - F R E E.

Again, as a service company, I've got nothing but bad things to say about them. As an employer, you should be so lucky to work for such an amazing company. That's some real perspective.

[Aaron Conway]

I saw a news story a couple weeks ago for worst companies and Comcast was rated the #1 worst company both by it's employees and customers...they certainly deserve that award in my opinion.

Aaron