Frederick Skelly
01-21-2016, 6:00 PM
I recently received the gift of a subscription to FWW. My first issue arrived on time and in good shape. My second issue arrived 6 weeks late and in horrendous condition. It looked like USPS got it stuck in a conveyor belt and they used packiing tape to reattach the cover, leaving most of the inner pages ripped so badly I could not read it easily.
So on Monday afternoon I called FWW, explaining what happened and requesting a new copy be sent. They said "absolutely", as I'd expected and told me "7-10 business days", also as I expected.
It arrived today - less than 3 business days later. And what really impressed me was that somebody took the time to put it in a large envelope, add a piece of corrugated cardboard to stiffen it, and the secure the flap with reinforced packaging tape.
Granted that it was just a small thing and that the magazine industry needs every hardcopy customer they can get. But I was still impressed and appreciative of their effort to get me a new copy quickly and intact.
Thanks Taunton!
So on Monday afternoon I called FWW, explaining what happened and requesting a new copy be sent. They said "absolutely", as I'd expected and told me "7-10 business days", also as I expected.
It arrived today - less than 3 business days later. And what really impressed me was that somebody took the time to put it in a large envelope, add a piece of corrugated cardboard to stiffen it, and the secure the flap with reinforced packaging tape.
Granted that it was just a small thing and that the magazine industry needs every hardcopy customer they can get. But I was still impressed and appreciative of their effort to get me a new copy quickly and intact.
Thanks Taunton!