Jerry Bittner
09-01-2005, 8:22 PM
Yes there has been a lot of dicussion about this particular model and how it compares to others. I'm not going to debate it although I bought one and I love it.
Even more so now since shortly after my first real use, I detected a problem of lack of clearance between the guide rail and the fingers. And now for my gloat ...
Talk about good -- not good, GREAT customer relations, I e-mailed the president of the company, Kevan Lear, got a personal reply within 24 hours. Replacement jig is on the way, no questions asked, no hassle --- only excellent customer service.
The company makes a geat product, and backs it up with excellent tech support and outstanding customer service. Don't I wish that all companies from which I have purchased equipment have that level of quality customer service.
Even more so now since shortly after my first real use, I detected a problem of lack of clearance between the guide rail and the fingers. And now for my gloat ...
Talk about good -- not good, GREAT customer relations, I e-mailed the president of the company, Kevan Lear, got a personal reply within 24 hours. Replacement jig is on the way, no questions asked, no hassle --- only excellent customer service.
The company makes a geat product, and backs it up with excellent tech support and outstanding customer service. Don't I wish that all companies from which I have purchased equipment have that level of quality customer service.