Walt Pater
08-13-2005, 5:39 PM
I've owned a PC 557 type 2 biscuit joiner for several years now, and have been pleased with its performance. Recently, the right pivot (the black thing screwed into the side near the front which has a semicircular track in it to allow the fence to pivot down) became worn, with the result that the fence was no longer parallel with the blade. This severly restricted its use, since I could only use the base of the unit on a table to make cuts. I took it to my local PC servicer, who ordered the replacement piece. PC shipped the LEFT piece. When I pointed this out to my servicer, he told me that he had been in contact w/ PC, who told him that PC was no longer manufacturing the replacement pivot for the type 2 biscuit joiners, had none in stock, and that the pivot for the type 3 joiners was not compatible. The pivot cost $6.95. So now my $200.00 biscuit joiner is broken for lack of a seven dollar part. I e-mailed PC about this problem, who gave me a customer service number which has not gotten me a live person on the other end.
How can a company allow this to happen? I have assured PC via e-mail that I will not be replacing my biscuit joiner with a similar PC unit. (Hello Lamello!) As a carpenter I'll make up to, say, 50-75 biscuit joints a day, and the down-time is killing me (I'm luckily in a phase of a project which doesn't require biscuits.)
So does anyone know of a service center which might help me out here? Or does anyone have a type 2 biscuit joiner that they are parting out? I'd just as soon not spend the money on a new biscuiter, as the cost of the replacement part is so small.
Thanks for listening, Walt
How can a company allow this to happen? I have assured PC via e-mail that I will not be replacing my biscuit joiner with a similar PC unit. (Hello Lamello!) As a carpenter I'll make up to, say, 50-75 biscuit joints a day, and the down-time is killing me (I'm luckily in a phase of a project which doesn't require biscuits.)
So does anyone know of a service center which might help me out here? Or does anyone have a type 2 biscuit joiner that they are parting out? I'd just as soon not spend the money on a new biscuiter, as the cost of the replacement part is so small.
Thanks for listening, Walt