Frederick Skelly
01-26-2015, 7:33 PM
As I mentioned in a previous thread, somehow, the INCRA 1000HD miter gauge I bought a few months ago got damaged. I have used it only a couple times and I was REALLY upset. I cant figure out what happened - theres no dents or dings (as if it was dropped) but there are 2 bent teeth on the protractor (at 90* and next to that) and the lever that locks in your angle is also slightly bent. I know it was fine when I bought it - I made some test cuts.
So I called INCRA. I explained all of that, making sure they knew that it arrived at my home in perfect condition. I asked them if I could ship it to them so that they could examine it and determine whether there was anything they could do under warranty or else just give me a repair estimate. Honestly, I didnt expect the damage to be warrantable (unless maybe they knew of some generic problem, which seemed pretty unlikely). But it needed fixed anyway so I mentioned it.
The man looked up my registration and said he could give me the replacement parts for free if I was willing to pay the shipping. When I asked, he confirmed that it was easy to swap the parts - no pressed in fittings, etc. So thats what we agreed to do. No muss. No fuss. No need for them to inspect the tool. No cross examination to understand whether I abused the tool. Not even any paperwork required (from me). Just a friendly, helpful guy representing a company that stands behind their product - even when they understand that the customer is probably at fault.
Think I'll buy INCRA again? :)
And I'll make a well-padded, armor-plated box to hold it on Saturday. :)
So I called INCRA. I explained all of that, making sure they knew that it arrived at my home in perfect condition. I asked them if I could ship it to them so that they could examine it and determine whether there was anything they could do under warranty or else just give me a repair estimate. Honestly, I didnt expect the damage to be warrantable (unless maybe they knew of some generic problem, which seemed pretty unlikely). But it needed fixed anyway so I mentioned it.
The man looked up my registration and said he could give me the replacement parts for free if I was willing to pay the shipping. When I asked, he confirmed that it was easy to swap the parts - no pressed in fittings, etc. So thats what we agreed to do. No muss. No fuss. No need for them to inspect the tool. No cross examination to understand whether I abused the tool. Not even any paperwork required (from me). Just a friendly, helpful guy representing a company that stands behind their product - even when they understand that the customer is probably at fault.
Think I'll buy INCRA again? :)
And I'll make a well-padded, armor-plated box to hold it on Saturday. :)