Scott Shepherd
12-30-2014, 6:56 PM
Anyone out there well versed in the Viper system. Long story short, we bought another Xenetech rotary that has the Viper system on it (used), and it is being shipped here. After ordering it, there was one on eBay about 2 hours away that didn't have the Viper system, for cheap, missing the ISA board. I went and got that, figuring I'd like to have it for spare parts or to do something else with later. It turns out that machine has very light usage and appears to run well. All the Viper system showed up today for the machine in transit, so I hooked up the Viper system to the system I just bought and picked up.
I'm a little confused on what's supposed to be happening or the sequence of things. If I go into he Pendant and look for jobs, there's a couple stored in the control. They run, the machine runs, and everything seems right with the world. If I open the "connection manager" or "Communication Manager" or whatever it's called, it shows the Viper system and says it's online and connected. If I go into the Graphic Workstation software and draw something, hit F1, at the bottom, it shows "No Connection" and if you click on it, there's nothing to pick.
It's as if the XGW software isn't connected to the Viper system. In the manual, it shows a little tools icon that stays in the system tray and when I click that, nothing happens. If I right click and say "Open", it doesn't do anything.
The machines are the same size, but I'm suspecting there's a reason it's not seeing that machine and I'm not sure where to resolve it. I was working through the Xenetech website's Knowledgebase and in the middle of it, their site stopped responding for a couple hours.
It mentioned a cross over cable marked with "Cross" to directly hook the ethernet of the computer to the ethernet on the VCS, they specifically mentioned it was gray. The box of stuff had 1 ethernet cable and it's gray, but it's not marked "Cross". I have hooked it direct, and I have hooked it our Cisco router with a straight cable as well. Both yield the same results.
What step am I missing?
I'm a little confused on what's supposed to be happening or the sequence of things. If I go into he Pendant and look for jobs, there's a couple stored in the control. They run, the machine runs, and everything seems right with the world. If I open the "connection manager" or "Communication Manager" or whatever it's called, it shows the Viper system and says it's online and connected. If I go into the Graphic Workstation software and draw something, hit F1, at the bottom, it shows "No Connection" and if you click on it, there's nothing to pick.
It's as if the XGW software isn't connected to the Viper system. In the manual, it shows a little tools icon that stays in the system tray and when I click that, nothing happens. If I right click and say "Open", it doesn't do anything.
The machines are the same size, but I'm suspecting there's a reason it's not seeing that machine and I'm not sure where to resolve it. I was working through the Xenetech website's Knowledgebase and in the middle of it, their site stopped responding for a couple hours.
It mentioned a cross over cable marked with "Cross" to directly hook the ethernet of the computer to the ethernet on the VCS, they specifically mentioned it was gray. The box of stuff had 1 ethernet cable and it's gray, but it's not marked "Cross". I have hooked it direct, and I have hooked it our Cisco router with a straight cable as well. Both yield the same results.
What step am I missing?