David Proctor
10-27-2014, 9:13 AM
My epilog Helix laser will not receive jobs. I have done the following:
Verified the ethernet IP address on the computer and the laser
changed the cable
tried communications with a USB cable
Ping the laser with the computer to see if it sees it
Move the PC closer to the laser and tried another ethernet cable
reinstalled the driver on the pc after cable changes were tried.
Opened the side of the cabinet to see if there is any obvious damage to the circuit board
I did have a power outage at one point and have not used the laser until now. I am not sure if the power outage had anything to do with the problem I am having. When I turn the laser on everything appears to be normal except it will not recieve a job.
I am starting to wonder if the power outage took out the communications or the memory that the files are saved in. Any ideas?
Verified the ethernet IP address on the computer and the laser
changed the cable
tried communications with a USB cable
Ping the laser with the computer to see if it sees it
Move the PC closer to the laser and tried another ethernet cable
reinstalled the driver on the pc after cable changes were tried.
Opened the side of the cabinet to see if there is any obvious damage to the circuit board
I did have a power outage at one point and have not used the laser until now. I am not sure if the power outage had anything to do with the problem I am having. When I turn the laser on everything appears to be normal except it will not recieve a job.
I am starting to wonder if the power outage took out the communications or the memory that the files are saved in. Any ideas?