Bill Huber
09-12-2014, 10:07 AM
I got a power port from Milwaukee and used it just about every day to charge my cell phone. It started acting kind of funny, it would work for about 5 min. then say the battery was dead.
I did not have the receipt from when I bought it. On 8/27 I send Milwaukee an email with the serial number. Within hours I got a reply stating that is was still under warranty and a link to go fill out the form to send it in.
Went to the site, filled out the form and also they have you print out a Fedex label to ship it back.
Yesterday I got a new one delivered by Fedex.
Now to me that is customer service.
I did not have the receipt from when I bought it. On 8/27 I send Milwaukee an email with the serial number. Within hours I got a reply stating that is was still under warranty and a link to go fill out the form to send it in.
Went to the site, filled out the form and also they have you print out a Fedex label to ship it back.
Yesterday I got a new one delivered by Fedex.
Now to me that is customer service.