Almost ready to buy a SawStop

[Todd Henry]

am really close to pulling the trigger on one. any suggestions on where to buy ? i know there is little difference on price, but what about service ? i live in Atlanta so i have lots of options - Rockler, Woodcraft, Highland, Redmond... Just curious if anyone had any suggestions on getting the best buying experience.

thanks

Todd in Atlanta

[Keith Mathewson]

It doesn't matter where you buy it. Sawstop has some of the best customer service you will ever find.

[Larry Frank]

I would check and see what the costs are for delivery and if one of them will deliver it for free or very low cost.

I have the PCS with the industrial mobile base and could not be happier. I have had to call the customer service a couple of times to find some things out and they were great and took the time to explain some things to me.

[Keith Hankins]

Well don't matter where u buy price will be the same. I could have got mine in Del and avoided sales tax, but I got the ICS and needed it put in the basement, so I had to drop the dime on a delivery charge and since they delivered to PA, I paid the sales tax. Looking back don't regret it. Best saw I ever used, and love the CS.

[Andrew Pitonyak]

I had very good service at my local woodcraft; they even delivered it to my home for free. I also have a local rockler that I go to less often, but, from what I can tell they also have great service.

[Michael Stockdale]

I bought my ICS from my local tool supplier... Like everyone has already pointed out, you are going to pay about the same $$$ no matter where you purchase the SawStop. I figured I wanted any profits made to go to a local business who supports local woodworkers...

BTW... Great decision! You will love your SawStop!

Michael
Lugoff, SC

[Dave Verstraete]

Like everyone has already pointed out, you are going to pay about the same $$$ no matter where you purchase the SawStop. I figured I wanted any profits made to go to a local business who supports local woodworkers...

BTW... Great decision! You will love your SawStop!

Michael
Lugoff, SC

X2 Spend your money at a local woodworkers store.

[Bill Graham]

am really close to pulling the trigger on one. any suggestions on where to buy ? i know there is little difference on price, but what about service ? i live in Atlanta so i have lots of options - Rockler, Woodcraft, Highland, Redmond... Just curious if anyone had any suggestions on getting the best buying experience.

thanks

Todd in Atlanta

You forgot Peachtree... ;)

At all you mentioned you'll pay the same sales tax(7%) except for Highland where there's an additional 1% City of Atlanta tax.

Don't know about delivery except I do know that Redmond will bring it to your door and put it inside for a small charge depending on your house and the lot conditions. I bought my 15HH from them for that reason and a 54HH is being delivered and set up next week.

Other than that I can't think of a reason to choose one over the other. I'm pretty fond of Highland and Redmond personally but that's just me.

HTH,
Bill

[Bill McNiel]

+3 on supporting your local woodworking store. They provide an invaluable service by giving us a place to get supplies on a moments notice rather than waiting for shipping and the ability to see and fondle "stuff" in person is invaluable to me. My local Seattle Woodcraft is exceptional. The staff actually know what they are talking about and I have never heard them fabricate false info or try to oversell anyone. In addition they actually care about the total customer experience and the success of their clients. They did me a "solid" about a month ago that I can't elaborate on but it cemented my feelings and commitment to continue to do business with them.

[Steve Mellott]

I bought mine at Peachtree Woodworking in Norcross. Great service from a store that is managed by the owner.

[Dave Cav]

Do your local schools still have woodshop classes? Buy it from whomever the schools buy theirs from. Support the people that support shop classes...

[Todd Henry]

Thanks for the input everyone. I certainly plan to support a local business with the purchase. I do more business with Rockler than others but would have no objection purchasing from any of the others. i think i will first talk to Rockler.

thanks

Todd

[Wade Lippman]

+3 on supporting your local woodworking store. They provide an invaluable service by giving us a place to get supplies on a moments notice rather than waiting for shipping and the ability to see and fondle "stuff" in person is invaluable to me. My local Seattle Woodcraft is exceptional. The staff actually know what they are talking about and I have never heard them fabricate false info or try to oversell anyone. In addition they actually care about the total customer experience and the success of their clients. They did me a "solid" about a month ago that I can't elaborate on but it cemented my feelings and commitment to continue to do business with them.

If I had a store like that, I would certainly support them. My Woodcraft doesn't have anything in stock and doesn't answer emails.
They advertise "Free liftgate service" so I tried to order my SS from them. Turns out the liftgate is free, but the delivery charge is several times as high as buying from 1000 miles away.
They don't deserve to be in business.

It is true they don't fabricate false info or oversell; mainly they ignore customers and say they don't know to any question.

[Earl Rumans]

Wade, I had the same basic responses dealing with my local Woodcraft store. I tried to buy several of my machines from them, I like to support local business. They were just not interested in dealing on anything. I was looking at getting a Saw Stop PCS and I was told delivery to the store would be free but when I asked about getting delivery to my home, I don't own a truck, they gave me the name of a local moving company, which wanted $500 to pick it up at the store and deliver it to my home. How do they expect to stay in business with that attitude. I could buy the exact same SS from Amazon, at the same price they wanted for store pick up and have it delivered to my home for free. I tried to buy other machines from them with the same attitude. I don't deal with them now except to get an occasional piece of wood.

[johnny means]

My local Woodcraft has, on several occasions, unlocked the doors for me after hours when I ran out of screws, edge tape, stain, etc. Amazon will never do me solid like that. In return, I'm willing to accept the fact that my little locally owned store does not have the purchasing power that allows Amazon to give me free shipping, lower prices, or whatever meager perks the giant corporate leaches get us to trade our souls for. That little perk your asking for from your local store because Amazon does it, may very well be enough to wipe out 1 or 2 days of a small businesses bottom line.

[John Schweikert]

After a serious ER visit with my current saw, my fault entirely, I'm also looking to buy a Sawstop. With my limited space, I'll most likely go with the contractor version with CI wings added. It is a hard choice as to where to purchase because through Amazon right now, the contractor 36" is cheaper than anyone with shipping included. Our Woodcraft is not in the city but almost 20 miles away in Franklin. I don't get out there much because of that. Convenience is a matter of perspective.

[Dan Rude]

I bought mine from CPO Sawstop, with free shipping to my door. The price was almost the same with tax from Rockler, but did not include shipping. So I would have had to pick it up. The only problem I had was the T-glide fence rails must have been on the truck, they come in a 6' long package. They are separate from the main pallet due to length. I did not get them. I contacted CPO and they sent a note to the freight company to contact me. When the freight Co. didn't CPO shipped the rails to me the following week. I should have them on today, but have been ill so it's taking longer. Also have to run the 220v to my shop.
Dan

[Earl Rumans]

My local Woodcraft has, on several occasions, unlocked the doors for me after hours when I ran out of screws, edge tape, stain, etc. Amazon will never do me solid like that. In return, I'm willing to accept the fact that my little locally owned store does not have the purchasing power that allows Amazon to give me free shipping, lower prices, or whatever meager perks the giant corporate leaches get us to trade our souls for. That little perk your asking for from your local store because Amazon does it, may very well be enough to wipe out 1 or 2 days of a small businesses bottom line.
I wasn't asking for free shipping, I was asking for reasonable help with delivering a product they were selling me. I could get free shipping to my house from many places with a SS purchase, not just Amazon. I only used Amazon as an example. If I am going to buy a machining costing over $4000, that everyone else in the Country sells for the exact same price, I expect some accommodation with the delivery of said machine. The store has a shop truck, if it were my store I would offer customers delivery from the store for a nominal fee, not send them to a moving company. I am glad you are happy with your local Woodcraft store but I am through with mine. I purchased about $15,000 worth of products last year outfitting my shop and less then $100 came from the Woodcraft store. I tried to give them the business but they just didn't seem to be interested.

[David Fielding]

I have the PCS with the mobile base, one of the best tool decisions I have ever made. This is about the only tool in the shop that is not Festool and I can say, without reservation, the customer service at SS is equal to Festool and they are both OUTSTANDING.

[Ennis O 'Neal]

Todd
I'm new to woodworking and planning for retirement so I gave myself a 36" PCS this past Christmas. I bought it at the Woodcraft in Alpharetta. I don't have a truck and delivery was necessary. I live a gooyd half hour away but hey were willing to deliver it for a small fee. A couple of weeks ago I purchased a Jet dust collector there and they delivered it too. The store manager loaded it into his SUV and delivered it. Great service

[Ron Griffiths]

I bought the ICS and am very happy with it. the top on the main table had a flaw in it and was NOT effecting the use of the saw. Called Customer Service and sent a picture. They sent a new top. This is the best customer service I have had from any company. One of the of the best purchases I've made.

[Keith Hankins]

I bought the ICS and am very happy with it. the top on the main table had a flaw in it and was NOT effecting the use of the saw. Called Customer Service and sent a picture. They sent a new top. This is the best customer service I have had from any company. One of the of the best purchases I've made.

I had a small chip in the powdercoat on the rail for the fence and called them and asked for some touchup paint, and they said no, that was not acceptable, so a new rail showed up a few days later. I still have it leaning against the wall, and when I get time I'll put it in.

[Gary Holcombe]

If I had a store like that, I would certainly support them. My Woodcraft doesn't have anything in stock and doesn't answer emails.
They advertise "Free liftgate service" so I tried to order my SS from them. Turns out the liftgate is free, but the delivery charge is several times as high as buying from 1000 miles away.
They don't deserve to be in business.

It is true they don't fabricate false info or oversell; mainly they ignore customers and say they don't know to any question.

I think with Woodcraft it is pretty much up to the owner and/or manager when it comes to free delivery. My local store has and will offer free delivery on large items such as cabinet saws or band saws and has a cargo van for that purpose. I live over 20 miles from my preferred Woodcraft store and they have never balked at offering free delivery. When it comes to supporting the local stores and paying sales tax as opposed to ordering out of state and most times free delivery and no sales tax, free delivery by my local store definitely encourages me to shop local.... Making a large $$$ purchase, paying local taxes and then having to pay for delivery is a hard pill to swallow. I probably wouldn't hesitate to take my business elsewhere if delivery wasn't free.