vic casware
06-17-2014, 5:45 PM
Hi Everyone,
I purchased a nearly new Suregrave 2516i with the Hi Drive 2 controller,
The great people at Trotec in the UK (as we don't have a Surgrave agent in New Zealand) set me up
online with my Windows 7 32 bit laptop and everything went great,
Now i have had a new computer built, luckily still Windows 7 but it's 64 bit.
Now the strange thing is i have been emailing and calling for a couple of months
with no reply at all, I gave the details to my computer guy who has also been emailing
both the tech support and the guy who helped me last time, same result no reply.
The initial question was will the controller run on a 64 bit system?
I have set up the same as the laptop but it won't recognize the controller.
I don't know what's happened to tech support so i thought i would give you guys a crack at it first
before i move to the last resort by phoning the General Manager of Trotec.
Any suggestions would be greatfully appreciated?
I purchased a nearly new Suregrave 2516i with the Hi Drive 2 controller,
The great people at Trotec in the UK (as we don't have a Surgrave agent in New Zealand) set me up
online with my Windows 7 32 bit laptop and everything went great,
Now i have had a new computer built, luckily still Windows 7 but it's 64 bit.
Now the strange thing is i have been emailing and calling for a couple of months
with no reply at all, I gave the details to my computer guy who has also been emailing
both the tech support and the guy who helped me last time, same result no reply.
The initial question was will the controller run on a 64 bit system?
I have set up the same as the laptop but it won't recognize the controller.
I don't know what's happened to tech support so i thought i would give you guys a crack at it first
before i move to the last resort by phoning the General Manager of Trotec.
Any suggestions would be greatfully appreciated?