Tom Hartranft
04-03-2014, 3:50 PM
Have read about Ridgid lifetime warranty being a plus for Ridgid tools. Had occasion to experience it first hand. Two weeks ago, got out my Ridgid EB44242 Oscillating Spindle Sander and ... motor 'buzz' sound and no rpm when power switched on. Tinkered with it for half a day but no joy. Web search of Ridgid service centers and found one 10 mi away ... hoooray. Called, took it in Mar 21st, got a phone call today to come get it. Serviceman said Ridgid first sent him a replacement starter relay as first step in troubleshooting the symptoms ... no joy when he installed it. Ridgid next sent him the full motor/spindle assembly ... that did the trick.
Asked service agent what he/Ridgid thought might be the root problem inside the motor. The old motor spindle moved axially up and down when not powered on. New one doesn't budge when not powered on. Perhaps motor drive failed inside motor housing? I had last used it summer of 2013 and it started / ran fine. Then it sat in my heated basement workshop till March 21st when I got the motor buzz and no rpm. It was purchased fall 2012 and only used lightly about four times through summer 2013.
I'm happy that I have a running OSS again. I'm pleased with 'no questions asked warranty service.' Hoping this motor/spindle ass'y will be robust to last for many years as I find the spindle sander to be quite helpful for edge work.
Tom
Asked service agent what he/Ridgid thought might be the root problem inside the motor. The old motor spindle moved axially up and down when not powered on. New one doesn't budge when not powered on. Perhaps motor drive failed inside motor housing? I had last used it summer of 2013 and it started / ran fine. Then it sat in my heated basement workshop till March 21st when I got the motor buzz and no rpm. It was purchased fall 2012 and only used lightly about four times through summer 2013.
I'm happy that I have a running OSS again. I'm pleased with 'no questions asked warranty service.' Hoping this motor/spindle ass'y will be robust to last for many years as I find the spindle sander to be quite helpful for edge work.
Tom