Jim Koepke
03-20-2014, 1:57 PM
In the past week I have had a few very different on line shopping experiences.
One has been going on for a while. The seller first contacted me as I mentioned an interest here on SMC. They have been very thorough and the contact has been much better than one usually expects. We are mostly working on the details so I get exactly what I want.
The second was an order for bandsaw blades. There was no indication of a delay, no email of my order being received and nothing to tell me when it may ship. I called the toll free number and was told they always have a bit of a back log since all blades are made to order. I somehow got the feeling that there would be an email when the blades shipped. Since nothing came in my email, a second call was made. I was told they already shipped and the person checked the shipping information and said UPS should deliver them this coming Friday.
The third was yesterday with a company known for their customer service. I received an email confirmation within minutes of placing my order showing all items were in stock Shipping confirmation with a link to track came in my email this morning.
I wonder if the second company is costing themselves by having to take and pay for my call rather than to somehow let it be known on their web site that all blades are made to order and sending emails to the buyers. It sure would have made me feel a bit better about them. Right now their blades will have to be pretty good for me to not go back to my previous source next time blades are needed.
jtk
One has been going on for a while. The seller first contacted me as I mentioned an interest here on SMC. They have been very thorough and the contact has been much better than one usually expects. We are mostly working on the details so I get exactly what I want.
The second was an order for bandsaw blades. There was no indication of a delay, no email of my order being received and nothing to tell me when it may ship. I called the toll free number and was told they always have a bit of a back log since all blades are made to order. I somehow got the feeling that there would be an email when the blades shipped. Since nothing came in my email, a second call was made. I was told they already shipped and the person checked the shipping information and said UPS should deliver them this coming Friday.
The third was yesterday with a company known for their customer service. I received an email confirmation within minutes of placing my order showing all items were in stock Shipping confirmation with a link to track came in my email this morning.
I wonder if the second company is costing themselves by having to take and pay for my call rather than to somehow let it be known on their web site that all blades are made to order and sending emails to the buyers. It sure would have made me feel a bit better about them. Right now their blades will have to be pretty good for me to not go back to my previous source next time blades are needed.
jtk