Brad Schmid
06-08-2005, 4:02 PM
Well, good stories with a support organization are relatively rare these days, so I thought i should mention a good experience i just had with Leigh.
Over the weekend I was TD'ing a bunch of dresser drawers of many different sizes on my D4, and as I was frequently loosening/tightening the RH Support bracket knob, i notice it is progressively getting harder to turn the knob. Finally, it seizes up and i can't move it at all. Long story short, I end up snapping off the bolt. :eek: I think, ok, this is gonna cost me...
So today I call Leigh Support with all the part numbers for knob, washer, and bracket plus credit card in hand. I explain my plight to the polite person on the phone, we get everything lined out for shipment, and then the good news. Everything free of charge! I hadn't even implied in any way that i should deserve this. Sure is nice to know there's still a few companies out there that have no problem backing up their products. :cool:
My faith in humanity has been restored at least for another day :D
Over the weekend I was TD'ing a bunch of dresser drawers of many different sizes on my D4, and as I was frequently loosening/tightening the RH Support bracket knob, i notice it is progressively getting harder to turn the knob. Finally, it seizes up and i can't move it at all. Long story short, I end up snapping off the bolt. :eek: I think, ok, this is gonna cost me...
So today I call Leigh Support with all the part numbers for knob, washer, and bracket plus credit card in hand. I explain my plight to the polite person on the phone, we get everything lined out for shipment, and then the good news. Everything free of charge! I hadn't even implied in any way that i should deserve this. Sure is nice to know there's still a few companies out there that have no problem backing up their products. :cool:
My faith in humanity has been restored at least for another day :D