Arjen Abbestee
11-23-2013, 5:30 AM
I'm having problems with the software that came with my Shenhui laser. With some designs it hangs while sending data to the machine. The progress bar "processing data" hangs and stays there forever. As if that is not annoying enough, the machine starts cutting the parts already sent, then stops. The only way to get out os this is hitting escape, then reset the machine. But trying again results in the same error, and usually a crash of rdcam, requiring a restart of the computer before rdcam will start up again without communication errors.
When I retry without rebooting the machine, sometimes it starts cutting a line in the wrong places or even lines that are not in the design at all...
There is no predicting on which designs the problem will occur. I've had it happen on a single circle (drawn in laserworks itself) and on fairly complex designs imported from Illustrator. I can always isolate some shapes im the design that cause the problem. Yesterday I had a design that had a repeating shape in a circle. 18 of the shapes cut fine, two simply refuse to cut no matter what I do. I even downgraded the computer I use for cutting from Win7 to XP. Same difference. In the end I managed to cut out the shapes using 'dot' in stead of cut with a high frequency.
Anybody else experience these kind of problems? I sent one of the offending designs to Joy Yang (Shenhui tech support) and even though he is always very helpful (even when it's 11 PM in China!) I have not heard back from him yet.
Thanks,
Arjen
When I retry without rebooting the machine, sometimes it starts cutting a line in the wrong places or even lines that are not in the design at all...
There is no predicting on which designs the problem will occur. I've had it happen on a single circle (drawn in laserworks itself) and on fairly complex designs imported from Illustrator. I can always isolate some shapes im the design that cause the problem. Yesterday I had a design that had a repeating shape in a circle. 18 of the shapes cut fine, two simply refuse to cut no matter what I do. I even downgraded the computer I use for cutting from Win7 to XP. Same difference. In the end I managed to cut out the shapes using 'dot' in stead of cut with a high frequency.
Anybody else experience these kind of problems? I sent one of the offending designs to Joy Yang (Shenhui tech support) and even though he is always very helpful (even when it's 11 PM in China!) I have not heard back from him yet.
Thanks,
Arjen