terry mccammon
11-11-2013, 3:04 PM
Hi
I had a problem with my LaGuna SUV14 bandsaw. Two of the ceramic guides "disappeared" from the guide block. Also, I had a problem a month or more ago that I took care of but wanted to understand what happened. The point is that I called LaGuna tech support, spoke with a very polite admin person who took my name and the general problem and in about 25 minutes I had Brian on the phone who put replacement blocks on order at no charge, which was pretty neat as my saw is well over a year old. Then he walked me through the correct fix for the problem I had experienced.
I post this because first of all first class service should always be acknowledged but also I know that there have been concerns about Laguna service based on some problems in the past. In this case, and in my experience, the service is about as good as it can get.
And there you have it.
Terry
I had a problem with my LaGuna SUV14 bandsaw. Two of the ceramic guides "disappeared" from the guide block. Also, I had a problem a month or more ago that I took care of but wanted to understand what happened. The point is that I called LaGuna tech support, spoke with a very polite admin person who took my name and the general problem and in about 25 minutes I had Brian on the phone who put replacement blocks on order at no charge, which was pretty neat as my saw is well over a year old. Then he walked me through the correct fix for the problem I had experienced.
I post this because first of all first class service should always be acknowledged but also I know that there have been concerns about Laguna service based on some problems in the past. In this case, and in my experience, the service is about as good as it can get.
And there you have it.
Terry